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    About VoroMotors

    VoroMotors is the North America's leading electric scooter organization. With the most coveted electric scooter line up available anywhere on the planet, VoroMotors has been ranked top #3 (for now) in the industry by Electrek, Electric Scooter Guide, New Atlas and many other leading authorities.


    A True Team

    At Voro, we are a true team and we are here for each other. Every job role is critical in supporting another team member. You will work alongside the most knowledgeable individuals in the industry and you will have an immediate impact on our aspirations for global domination in the personal electric vehicle space. And you will do all this, while challenging your career, giving back to the community and creating new friendships.

    A True Meritocracy

    Voro is a true meritocracy. We don't care about paper qualifications, socio-economic backgrounds, race, religion, gender, sexual orientation, age, nationality, or any other typical corporate metric. We simply want exceptional people who strives to do great things in life. Voro is a place where you take control of your career path and command your future.


    Diversity

    Together, we push each other to become better, we challenge each other to grow and we inspire each other to be the best that we can be. We come from all walks of life - The team currently comprises of african-american, white-american, hispanic and asian. The learning curve is steep, and you will be immersed into a fast-paced culture driven by some of the most serious and most playful souls on the planet. Be prepared to work hard and play hard.


    We are looking for motivated individuals to join us for the following positions

    Customer Service Representative

    The customer service representative role is a highly technical team player with exceptional problem-solving skills, who enjoys helping our internal teams and customers with product related questions and issues. The specialist will be empowered to solve problems independently or collaboratively and make decisions that they consider to be in the customer’s best interest. The successful specialist is extremely confident in his/her product knowledge and in their own ability to learn new information and skills in the consumer product technology space. They are computer savvy and pick-up new computer technologies with ease. These team players are pro-active enough to work independently, as well as collaboratively with their team.

    Responsibilities:

    • Answering technical questions from both in-house client-facing teams and external clients.
    • Organizing and tracking issues in our backend softwares as well as email and chat.
    • Learning and maintaining knowledge of new and existing product features or issues
    • Troubleshooting technical issues by researching and/or collaborating with other team members to provide feedback and solutions to clients and client facing teams.
    • Handle advanced troubleshooting of products or services via email and phone.
    • responding to high volume of email, phone and chat support inquiries while delivering excellent customer service and managing customer expectations
    • Resolve complex issues by listening, researching, analyzing, and identifying solutions that results in complete customer satisfaction (We have a comprehensive database of problems and solutions to fall back on)
    • Gathering all the facts, replicating and escalating technical and functional issues to product and engineering teams
    • Provide ad-hoc reporting data to support incident escalation
    • Various related projects, as assigned.

    You bring to the table:

    • 2-4 years in a Technical Support role
    • Experience in consumer products, outdoor sporting goods
    • Proven record of delivering exceptional customer service while maintaining a professional, calm, and positive attitude
    • Knowledge of customer experience lifecycles.
    • Interpersonal skills to work with a variety of internal teams
    • Advanced knowledge of written email etiquette
    • Excellent verbal and written communication skills on the phone, email as well as in person
    • Ability to thrive and learn quickly in a lively work environment
    • Strong troubleshooting skills in electronic products, with a passion for problem solving and investigation.
    • Comfortable with services and tools such as Slack, Shopify, Livechat apps
    • Excel at time management of several request and issues for efficient updates and communications to reports.
    • Ability to work both independently, as well as with a team.

    Position is located in the Los Angeles area and offers:

    • Dynamic, stimulating and open environment with opportunity for personal development.
    • Medical Insurance
    • Paid Time Off, and Paid Holidays
    • Socially conscious and community-oriented company
    • Energized employment filled with activities and events
    • Competitive Base Salary, plus bonus

    Assistant Video Editor

    Job Responsibilities:

    • Your project and time management skills are excellent, you learn fast, and can accommodate rapid change reacting quickly to new information.
    • You can balance working in a fast-paced, creatively driven organization applying strong work ethic.
    • You are a strategic thinker, comfortable navigating and ensuring alignment with video content strategy
    • You have the ability to inventively problem solve and organize information at a high level to address potential roadblocks and define the best way forward with rigorous attention to detail.
    • You will be working directly with our content producer over the direction of the content and visual outlook of our social media presence.
    • Being a team-player who can produce intriguing stories under tight deadlines from conception to delivery
    • Creating epic content on Instagram and other visual platforms
    • You understand social, digital and video asset creation and approval cycles.
    • Create a wide variety of content across all social platforms - Instagram, Facebook, Youtube
    • Collaborate with various departments to achieve content objectives, including communication and content creation
    • Project manage timelines for completed assets
    • Schedule social media platform planning/posting
    • Organization of media assets including proper file naming, folder structure and archiving for easy access
    • Work closely with the team on a daily basis with a summary of engagement rates, learnings, and future campaign ideas
    • Some graphic designing
    • We have the essential equipment to set you up for success. However, if you have your own preferred set of equipment to value-add to the content, feel free to work with your own equipment.

     

    Criteria:

    • You have to be physically present and currently living in Los Angeles. Physical work arrangement is required as we have a wide range of products and they are difficult to bring home to shoot.
    • Ability to story-tell through visual work
    • Proven record of shooting branding/marketing content, conveying an understandable, impactful message (Attach your portfolio, website, Instagram accounts or Facebook accounts)
    • Attention to detail, have a desire to produce high-quality work
    • At least two years of Social Media Experience, please provide us with a social media page that you are currently managing in your resume.
    • At least two years of Photo experience (Video is a plus)
    • Advanced technical knowledge of photo and video equipment
    • Advanced skills with using Adobe Creative Suite including Photoshop, Illustrator, Premiere and After Effects
    • Proficient in video shooting. Skilled in-camera composition, lighting, and sound
    • Proficient in Adobe Premiere Pro, After Effects and basic Photoshop
    • Must understand the full spectrum of video production from Pre-Production, Production to Post-Production
    • We have company equipment for use, if you have your own preferred set of equipment to value-add to the content, feel free to work with your own equipment.
    • Expert knowledge of Pop culture; especially as it relates to Gen Z & Millennials
    • Having an eye for angles and a good grasp about lighting
    • Ability to work well under pressure and navigate through ambiguity
    • Occasional evening & weekend work will be required
    • Have an understanding of priorities - If you have a side hustle, that is fine with us. However, should the company requires you, it is expected that you know how to prioritize your main job role over your side hustle.
    • Being a presenter is preferred, but optional.
    • Being an excellent narrator/speaker is preferred, but not required

     

    Examples of the work you will be working with our social media team on:

    • Commercials and new creative work
    • Advertisement: https://youtu.be/PzDLAT_SyVk
    • Video tutorials: https://youtu.be/owqrFZK_WKo
    • Product photography
    • Website banners
    • Video tutorials with the help of our technicians, you are not required to do it.
    • Interview style: https://youtu.be/pV1KojExfLk

    Company Details

    Facebook: https://www.facebook.com/voromotors/
    Instagram: https://www.instagram.com/voromotors/

    Please send us a link to your Instagram page or your website portfolio for consideration when you are applying for this job.

    Content Producer

    Job Responsibilities

    • Your project and time management skills are excellent, you learn fast, and can accommodate rapid change reacting quickly to new information.
    • You can balance working in a fast-paced, creatively driven organization applying strong work ethic.
    • You are a strategic thinker, comfortable navigating and ensuring alignment with brand content strategy.
    • You have the ability to inventively problem solve and organize information at a high level to address potential roadblocks and define the best way forward with rigorous attention to detail.
    • You will have some form of creative control over the direction of the content and visual outlook of our social media presence.
    • Being a team-player who can produce intriguing stories under tight deadlines from conception to delivery
    • Creating epic content on Instagram and other visual platforms
    • You understand social, digital and video asset creation and approval cycles.
    • Create a wide variety of content across all social platforms - Instagram, Facebook, Youtube
    • Collaborate with various departments to achieve brand objectives, including communication and content creation
    • Craft compelling stories to help grow engagement on social platforms
    • Project manage timelines for completed assets
    • Schedule social media platform planning/posting
    • Organization of media assets including proper file naming, folder structure and archiving for easy access
    • Work closely with the team on a daily basis with a summary of engagement rates, learnings, and future campaign ideas
    • Some graphic designing
    • Product shoots and outdoor shoots, we have the essential equipment to set you up for success. However, if you have your own preferred set of equipment to value-add to the content, feel free to work with your own equipment.

     

    Criteria:

    • You have to be physically present and currently living in Los Angeles. Physical work arrangement is required since we have an in-house studio and all the products are located in the office. It makes your job easier to execute if you are in the office.
    • Ability to story-tell through visual work
    • Proven record of shooting branding/marketing content, conveying an understandable, impactful message (Attach your portfolio, website, Instagram accounts or Facebook accounts)
    • Attention to detail, have a desire to produce high-quality work
    • At least two years of Social Media Experience, please provide us with a social media page that you are currently managing in your resume.
    • At least two years of Photo experience (Video is a plus)
    • Advanced technical knowledge of photo and video equipment
    • Advanced skills with using Adobe Creative Suite including Photoshop, Illustrator, Premiere and After Effects
    • Proficient in video shooting. Skilled in-camera composition, lighting, and sound
    • Proficient in Adobe Premiere Pro, After Effects and basic Photoshop
    • Must understand the full spectrum of video production from Pre-Production, Production to Post-Production
    • We have company equipment for use, if you have your own preferred set of equipment to value-add to the content, feel free to work with your own equipment.
    • Expert knowledge of Pop culture; especially as it relates to Gen Z & Millennials
    • Having an eye for angles and a good grasp about lighting
    • Ability to work well under pressure and navigate through ambiguity
    • Occasional evening & weekend work will be required
    • Have an understanding of priorities - If you have a side hustle, that is fine with us. However, should the company requires you, it is expected that you know how to prioritize your main job role over your side hustle.
    • Being a presenter is preferred, but optional.

    Examples of the work you will be conducting:

    • Commercials and new creative work
    • Vlog style: https://youtu.be/_yQvkZcC1ec
    • Advertisement: https://youtu.be/lmNrFXtt_dg
    • Product photography
    • Website banners
    • Video tutorials with the help of our technicians, you are not required to do it.
    • Interview style: https://youtu.be/pV1KojExfLk

    Quality Inspection Packer

    Job Overview:

    • Fast paced
    • Proficient utilizing Microsoft Office programs (Excel)
    • If you do not know the above platforms, willingness to learn and faster learner is required
    • Excellent organizational skills including ability to prioritize and coordinate multiple tasks.
    • Good written and verbal communication skills to communicate with the team
    • Responds promptly to shifts in direction, priorities and schedules. Weekends required sometimes
    • Uses sound judgment and problem resolution skills
    • Proactive to get all orders shipped out promptly
    • Quality inspect of products to ensure it is of required standard before shipment

    Available in both part-time and full-time role

    Administrative Assistant

    Responsibilities:

    • In-charge of general accounting process related to revenue and handle the full spectrum of billing, financial database, reporting, analysis related to revenue, account receivables and receipts accounting process
    • Develop and maintain financial databases, financial audit preparation and coordinate the audit process
    • Work with our affiliated tax consultation firm to ensure we remain tax compliant
    • Assist the team (sales, marketing, and operations) in day-to-day operations of the facilities and customers services/queries
    • Assist in monitoring and ensuring the process and operations are in compliance with the company policies
    • Monthly reconciliation of various transactions for accounting reporting purposes.
    • Handles fixed assets account and updating of the financial module
    • Stay up to date with our overall inventory value
    • Handles administrative tasks such as incoming and outgoing shipping documents
    • Ensuring B2B partners pay on time and stay up to date with their payment schedules
    • Stay up to date on warranty and shipping claim values
    • Working with our insurance partners to mitigate risks
    • Ad-hoc projects and other related matters

     

    Qualifications:

    • Relevant Degree is preferred
    • A hands-on, extremely meticulous and self-motivated individual with strong analytical and problem-solving skills
    • Team player with good communication skills across cultures and language barriers
    • High level of continuous self-improvement
    • High proficiency in accounting software and spreadsheets
    • Able to commence work immediately would be an advantage
    • Strong sense of work commitment and responsibility

    How to apply?

    Email us with the the "Job Role" in the subject title, attach your resume in the email and send it to support@voromotors.com 

    Please refrain from calling our customer support number or reaching out to us through any other communication methods such as Instagram DMs or Facebook private messages. As these channels are reserved for our customers only.

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