We try to process all orders placed on our website within 1 to 2 business days. All orders are shipped via ground shipping method and average delivery times are 1-2 business days for West Coast, 3-4 days for Midwest, and 5-6 days for East Coast. US orders $100 and over ship free (excluding Hawaii and Alaska).
***Some of our larger electric bicycles (such as DYU D2 and Dual Suspension Electric Scooter) will ship via Truck Freight and the carrier may need to contact you to schedule a delivery appointment. Please be sure to leave the best contact phone number for them to reach you.
Items Damaged During Transit: While we take every reasonable precaution to ensure that products are well-packed, damage can occur during shipment from our warehouse to your destination. If your products are damaged during transit, please refuse delivery and have the driver note refusal reason as "damaged". If you are unable to refuse the damaged shipment or if freight damage is concealed, notify us and the freight company immediately. Shipping related damages must be reported to the freight company and to us within 7 days of receipt of shipment. Take pictures of damage and ask the freight company for a confirmation or claim number. Open a support ticket with VORO describing the damage, including photos and confirmation number from freight company. Do not throw away original packaging.
Delivery Terms: All orders over $200 and warranty replacements will be shipped with signature required unless requested otherwise by customer. Most deliveries occur between 8AM and 8PM and must be signed for delivery. Packages returned to us due to failed delivery attempts will be charged a $35 reshipping fee. Refused packages (except items damaged during transit) will be charged a 20% re-stock fee.
We also currently ship outside of the United States. VORO has office dealers in Singapore and Malaysia, visit them here