Career Opportunities - VORO MOTORS

Customer Support Rep Who Actually Cares

Location: Remote (U.S. timezone strongly preferred)
Type: Full-Time
Comp: Hourly + Performance Bonus + Growth Opportunity

🛠 About the Role

We sell electric scooters and bikes — but what we really deliver is peace of mind. That only happens when support is fast, sharp, and personal. We’re looking for someone who treats every customer as if their own paycheck depends on it — because it does. If you need hand-holding, this ain’t the gig. If you own it when someone’s mad, stuck, or lost — we want you.

🎯 What You’ll Actually Do

Reply to customers fast across live chat, email, phone, and SMS
Troubleshoot issues confidently — from “my tire’s flat” to “how do I pair my app?”
Process returns, warranty claims, and help tickets with accuracy and urgency
Follow up before we have to chase you down
Stay cool when a customer’s hot (we’ve all been there)

✅ What We Expect

2+ years in customer support, help desk, or e-commerce
Excellent written English (if you type like you talk, you won’t last here)
You read the customer, not just the script
You respond fast — not 2 hours later, not after lunch
You don’t escalate until you’ve tried to solve it yourself

🚫 What We Don’t Want

“Clock in, clock out” mindset
Excuse-makers and ghosters
People who vanish mid-ticket
People who see this as a "stepping stone" job

🔥 Bonus Points If You…

Know Zendesk, Gorgias, or any other modern helpdesk software
Have handled warranty or repair issues before
Can shoot a quick Loom or video reply for walkthroughs
Are handy and understand basic mechanics — even better

📈 What Success Looks Like

All live chats picked up in under 10 seconds
Tickets are closed within 24 hours (ideally sooner)
CSAT scores > 90%
No customer left wondering “what’s going on?”

🧩 How to Apply

Send us:

Your resume
A short paragraph: “Tell us about a time you turned an angry customer into a happy one.”
Bonus: Send a screenshot of a customer message and how you would reply
Bonus Bonus: Send a video recording or audio recording of yourself reading a sample script

Inventory Analyst (Forecast & PO Execution)

Location: Remote

Time zone: 9am to 6pm PST
Type: Full-Time
Comp: Competitive base + performance bonus tied to stockout prevention

🔍 About the Role

We're VoroMotors — one of the leading electric scooter & bike brands in the U.S. We move fast, we innovate fast, and we sell fast. But we need YOU to keep us in stock so we don’t lose customers. This isn’t a “sit and analyze” job — this is a do the math, send the PO, and solve the problem kind of role.

🎯 What You’ll Actually Do

Maintain 90-day rolling forecasts across our core SKUs
Monitor sales trends, stock levels, and incoming shipments to prevent stockouts
Trigger and follow up on purchase orders like clockwork
Work directly with suppliers to confirm lead times and ETAs — no ghosting allowed
Own the stockout report — if it’s empty, you’re winning. If it’s red, we need answers.
Communicate with ops, marketing, and leadership so we’re always 3 steps ahead

✅ What We Expect

2+ years in inventory forecasting, planning, or supply chain analysis
Solid with Excel or Google Sheets (we don’t need a formula genius, but no amateurs)
Sharp sense of urgency — knows how to get shit done fast
Proactive communicator: flags issues early, doesn't hide when things go sideways
Obsessed with accuracy and keeping the business flowing

🚫 What We Don’t Want

People who wait for instructions
People who need to be reminded 3 times
People who don’t own their mistakes
People who say “I didn’t know it was urgent”

🔥 Bonus Points If You...

Have experience in direct-to-consumer e-commerce
Worked with brands doing 8-9 figures in physical products
Know how to manage multiple vendors in China or Asia timezone

📈 What Success Looks Like

Less than 2 stockouts per month on top 50 SKUs
POs locked in within 48 hours of trigger thresholds
Supplier delays caught and communicated before they become a fire
Melvin doesn’t have to ask “Where’s my stock?” — ever

🧩 How to Apply

Send us:

Your resume (keep it real, no fluff)
A short paragraph: “How do you prevent stockouts in a fast-moving company?”
Bonus: Share a dashboard or spreadsheet you’ve built before (blur data if needed)

Operations Manager Who Actually Solves Problems

Location: LA or Remote (PST overlap required) - Can be overseas, as long as you can show clearly you have run teams remotely.
Type: Full-Time
Comp: Base Salary + Bonus tied to execution

🛠 What This Role Is Really About

We don’t need someone to just “oversee” operations. We need a results-driven executor who gets into the trenches, finds weak points, and fixes them — fast. If you can’t get your hands dirty, this isn’t the job for you.

You’ll be the central nervous system across inventory, logistics, customer service, fulfillment, and process improvement. When something breaks, you don’t just notice — you own it, fix it, and make sure it doesn’t happen again.

🎯 Your Responsibilities

Oversee all ops functions: fulfillment, inventory flow, customer escalations, logistics
Spot bottlenecks in real time — and eliminate them before they turn into fires
Manage KPIs across departments and hold teams accountable (no passengers)
Coordinate launches and new product rollouts with inventory and marketing
Ensure SOPs are being followed (and updated when broken)
Escalate only when you’ve tried solving it yourself

💡 What You Need to Succeed

3+ years in operations, logistics, or supply chain (preferably in e-comm or DTC)
Experience running remote or cross-functional teams
Super strong with systems: spreadsheets, dashboards, and basic reporting
Detail-oriented to a fault — you catch the small stuff before it becomes big stuff
Bias for action. You don’t ask “who’s fixing this?” — you are.

🚫 What We Don’t Want

Delegators with no follow-up
People who can’t track tasks or drop balls in chaos
You let problems sit in Slack for a day
“Talkers” with no results
Anyone scared of confrontation — this job requires directness

🔥 Bonus Points If You...

Have scaled operations for a DTC or logistics-heavy business
Have used ERPs, Shopify, ShipHero, Gorgias, etc.
Understand how to balance margin vs. service
Know warehouse systems, ERPs, or Shopify backend ops
Can manage teams across time zones
Are calm under pressure — and ruthless with inefficiencies

📈 What Success Looks Like

Customers never wait more than 24 hours for resolution
Weekly ops fires down to zero
Fulfillment issues drop by 90%
No launch delays due to operations
Staff are held accountable — and they know it
The business runs smoother — and your name is on it

🧩 How to Apply

Send us:

Your resume
A short paragraph: “Tell us about a process you overhauled that saved time or money.”
Bonus: Attach a real ops dashboard or report you’ve built

Careers at VoroMotors