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About Shipping Protection

With Shipping Protection by Extend*, your packages are protected from loss, theft and damage until they're safely in your hands. If you guard your purchase with Shipping Protection, Extend will replace it. If something happens, you can submit a claim online and get your replacement scooter with no additional costs.

  • Lost Packages: If your product never arrives, Extend will replace it.
  • Damaged Packages: If your product is dented, broken, cracked or torn during shipping, Extend will replace it.
  • Stolen Packages: If your product is stolen, Extend will replace it.

Restrictions: Limited to customers residing in the United States and Puerto Rico. Not all items are eligible for coverage.

*Extend is an industry-recognized partner offering long-term plans (can add 1-3 years of product protection to eligible products). More info here.

How Shipping Protection by Extend Works

Step 1: Add Shipping Protection to Cart

Add your desired product to the cart. In your cart, you can view the cost for the plan and add Shipping Protection by Extend.

Step 2: Complete Checkout

Complete checkout. Your total will include the protection plan with a Quote ID.

After purchasing Shipping Protection, you'll receive an email confirmation from Extend.

Step 3: Making a Claim

If your package is lost, stolen or damaged during shipping, you can easily file a claim online with Kaley, Extend's 24/7 virtual claims assistant.

If you've purchased Shipping Protection and need to file a claim, click the button below.

Step 4: Replacing Your Product

If your claim is valid, you will receive a virtual gift card to order a replacement product at no additional cost.

In some cases, Extend will ship the replacement product directly to you. After purchase, there are no deductibles. Extend will cover shipping costs and will not request a deductible to complete the claim.

If you want more details on how the Shipping Protection Plans work, read the shopper's guide with FAQs and more info here.