Extend Warranty

Customer service and support is one of the main reasons our riders have chosen us. We take customer satisfaction very seriously and are continuously improving our process by considering your needs.

To keep your scooter running long-term,we’ve introduced Extend warranty protection plans, which allow you to elongate your term from a 1-year warranty to up to a total of 4 years from the date of purchase.

Extend works with a network of top-rated insurance companies to provide the best protection plans at friendly prices for you.

How It Works

With Extend, you can purchase 1-year, 2-year, and 3-year protection plans.

By purchasing an Extend protection plan, you can lengthen your warranty period for up to 3 years over what we offer already. 

Read more about our warranty policies  here.

For any of our new electric scooters (EMOVE, Kaabo, Dualtron, Fiido), your 1-year warranty term with VoroMotors would conclude before the Extend Warranty period begins — meaning there’s no unnecessary overlap in coverage.

Here’s an example:

  • Joe bought an EMOVE Cruiser on January 1, 2021.
  • Upon purchase, Joe selected a 2-year protection plan from Extend.
  • We provide coverage through January 1, 2022.
  • Extend covers the scooter for the next 2 years through January 1, 2024, for a total of 3 years of protection!

The best part? If you make a successful warranty claim, you don’t just get your scooter repaired — you get a brand new electric scooter.

What Is Covered

Extend provides wide coverage, including maintenance issues, malfunctions with the hardware/software, and even defects or breakdowns caused by normal wear and tear.

Amazing, right?

However, Extend does not cover accidental damage or damage caused by abuse or misuse.

Our electric scooters are worthy of daily commuting, and protecting them under an extended warranty allows you to worry less about riding longer.

How to Make a Claim

Here’s the simple 5-step claim process:

  1. File a claim withExtend’s virtual claims assistant or live support team.
  2. Provide your contract ID, email address, or other identifying piece of information.
  3. Provide any other relevant information that Extend requires to complete the claim.
  4. Wait for your claim to be processed.
  5. Upon a successful claim, you’ll receive a credit to order a replacement VoroMotors scooter.

Successful Claim = Replacement Credit

You can use your replacement credit to order the same model of scooter that you had before or you can use the credit, with a little extra from your wallet, to upgrade to a faster or longer range scooter.

Replacement credit cannot be refunded for cash value, so it makes better sense to upgrade and use the full value.

It’s that simple.

Please reach out to our  support team or  Extend’s virtual claims assistant for more information about this exceptional coverage.

Now That You Know How It Works, Time To Start Shopping!