Customer service and support is one of the main reasons our riders have chosen us. We take customer satisfaction very seriously and are continuously improving our process by considering your needs.
To keep your scooter running long-term,we’ve introduced Extend warranty protection plans, which allow you to elongate your term from a 1-year warranty to up to a total of 4 years from the date of purchase.
Extend works with a network of top-rated insurance companies to provide the best protection plans at friendly prices for you.
With Extend, you can purchase 1-year, 2-year, and 3-year protection plans.
By purchasing an Extend protection plan, you can lengthen your warranty period for up to 3 years over what we offer already.
Read more about our warranty policies here.
For any of our new electric scooters (EMOVE, Kaabo, Dualtron, Fiido), your 1-year warranty term with VoroMotors would conclude before the Extend Warranty period begins — meaning there’s no unnecessary overlap in coverage.
Here’s an example:
The best part? If you make a successful warranty claim, you don’t just get your scooter repaired — you get a brand new electric scooter.
Extend provides wide coverage, including maintenance issues, malfunctions with the hardware/software, and even defects or breakdowns caused by normal wear and tear.
Amazing, right?
However, Extend does not cover accidental damage or damage caused by abuse or misuse.
Our electric scooters are worthy of daily commuting, and protecting them under an extended warranty allows you to worry less about riding longer.
Here’s the simple 5-step claim process:
You can use your replacement credit to order the same model of scooter that you had before or you can use the credit, with a little extra from your wallet, to upgrade to a faster or longer range scooter.
Replacement credit cannot be refunded for cash value, so it makes better sense to upgrade and use the full value.
It’s that simple.
Please reach out to our support team or Extend’s virtual claims assistant for more information about this exceptional coverage.
