Customer service and support is one of the main reasons our riders have chosen us. We take customer satisfaction very seriously and are continuously improving our process by considering your needs.
To keep your scooter running long-term, we’ve introduced Extend protection, which allows you to add up to 3 years to your 1-year warranty. That provides you with a total of 4 years of coverage from the date of purchase.
Extend works with a network of top-rated insurance companies to provide the best protection plans at friendly prices for you.
Extend protection plans only apply to purchases made by customers in the United States.
With Extend, you can purchase 1-year, 2-year, and 3-year protection plans.
By purchasing an Extend protection plan, you can lengthen your products protection for up to 3 years over what we offer already.
Read more about our warranty policies here.
For any of our new electric scooters (EMOVE, Kaabo, Dualtron, Fiido), your 1-year warranty term with VoroMotors would conclude before the Extend coverage period begins — meaning there’s no unnecessary overlap in coverage.
Here’s an example:
Extend provides Extend product protection provides coverage against mechanical or electrical failure, and even defects or failures caused by normal wear and tear.
However, Extend does not cover accidental damage or damage caused by abuse or misuse.
Our electric scooters are worthy of daily commuting, and adding product protection from extended allows you to worry less about riding longer.
The best part? Once your claim is approved, you don’t just get your scooter repaired — you get a brand new electric scooter.
Here’s the simple 5-step claim process:
You can use your replacement credit to order the same model of scooter that you had before or you can use the credit, with a little extra from your wallet, to upgrade to a faster or longer range scooter.
Replacement credit cannot be refunded for cash value, so it makes better sense to upgrade and use the full value.
It’s that simple.