Shipping policy

 

📦 Shipping Policy 

🚛 Why Are Some Orders Shipped via Freight?

Updated for 2026, we now ship certain oversized scooters and all electric dirt bikes via freight instead of UPS or FedEx.

Why freight?
Because it’s safer, more secure, and reliable for large, high-value items.

Benefits of Freight Shipping:

  • 📦 No porch theft — Freight deliveries are scheduled with you.

  • 🛡️ Better protection — Palletized and secured for minimal damage.

  • 📞 Delivery coordination — Freight companies call to set delivery times.

  • 🛡️ Insurance included — We insure the full value during transit at no extra cost - This applies only to freight. Please opt for shipping protection if it is going through FedEx, UPS and USPS.

If you're spending $3K+ on a scooter, it should arrive like one—not like a crushed Amazon box.

🛡️ Should I Buy Shipping Protection?

Short answer: YES. It’s worth every penny.

Shipping protection through Extend handles lost or damaged packages without the delays and red tape of traditional couriers.

Without Extend:

  • 📅 2+ weeks to file a claim

  • 🧾 Endless paperwork

  • ❌ Often ends with no resolution

With Extend:

  • ✅ Full-value reimbursement or replacement

  • 🕑 1–2 business day turnaround

  • 🧘 Zero hassle for you or us

It costs just a few bucks and protects a product worth thousands. Highly recommended.

⏱️ How Fast Will My Order Ship?

  • Orders placed before 1 PM PT (Mon–Fri) ship the next business day.

  • Orders placed after hours or on weekends ship the following business day.

  • Freight orders have earlier cutoff times. Changes to your shipping address must be made within 12 hours of placing the order.

📦 What Qualifies for Free Shipping?

We offer free shipping within the continental U.S. and Hawaii, but some exceptions apply:

🚫 No free shipping on:

  • Open Box, refurbished or discounted items

  • Giveaway or promotional orders

  • Oversized scooters/bikes that require freight

  • Orders to Alaska or Guam

Example: The dirt bikes do not qualify for free shipping due to freight handling.

🌍 What Countries Do You Ship To?

We ship internationally to countries that allow large lithium batteries:

Eligible countries include:
Austria, Canada, Czechia, Denmark, Finland, France, Greece, Hungary, Italy, Mexico, New Zealand, Norway, Poland, Portugal, Puerto Rico, Spain, United Kingdom

💸 Do I Have to Pay Import Duties?

Yes—if you're outside the U.S.
Duties, VAT, or other import fees are charged by your local government and are not included in your checkout price.

📬 How Long Does Shipping Take?

Region Estimated Delivery Time
U.S. (Ground) 2–6 Business Days
Canada & Hawaii 3–6 Business Days (Orders from Canada shipped from our Vancouver warehouse and Hawaii will be shipped from our Oahu warehouse)
Europe & Others 10–15 Business Days

Freight shipments may require additional days depending on delivery coordination.

💥 What If My Package Arrives Damaged?

We inspect every scooter before it ships. But damage in transit can happen.

If it looks damaged at delivery:

  1. Refuse the package and mark the reason as “damaged.”

  2. Contact us within 7 days.

  3. Provide:

    • Photos of damage

    • Courier claim/confirmation number

Important: Don’t throw away the packaging. It’s needed to process any claims.

🏠 What Happens If I Enter the Wrong Address?

  • If your order is returned due to an incorrect or incomplete address, you’ll need to cover the re-delivery costs.

  • VoroMotors is not responsible for losses caused by incorrect shipping information.

🔐 Do You Require a Signature?

  • Yes — Orders over $200 and all warranty replacements are shipped with signature required (unless you waive it).

  • Freight shipments always require scheduling and contact confirmation.

🔎 How Can I Track My Order?

Once your order ships, you’ll receive an email or SMS with tracking info. You can also:

  • Log in to your account to view tracking

  • Contact the courier directly for detailed delivery info

🚚 Shipping Exceptions:


If your address is very remote or rural and the shipping cost comes back much higher than the estimate shown on our website, don't panic—we got you. 😄

We’ll reach out to you first (usually within 1 business day) to go over the real final cost and options together.
You’re totally allowed to say no—no hard feelings at all. 🙅♂️✨

If we can’t find a shipping option that works, we may cancel the order and refund you in full.
We reserve the right to cancel, but we promise we’ll talk to you first and work with you before anything happens. 🤝💛

Our goal is simple: get your ride delivered safe + fast, without any wild fee jumps raining on your day. 🌧️➡️☀️

We reserve the right to cancel, but we’ll always reach out to you first and work with you before any decision is made.