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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are typically processed and shipped out within 2-4 business days from the purchase date. Shipping time varies slightly during peak & holiday seasons. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
The gift card art of my initial transaction was fine, the part I was having issues with is the loan I as approved for the remaining balance and using this loan plus the gift card together to finish the transaction. it was honestly stressing me out to the point that I almost gave up. But in the end, it all worked out and the shipping was extremely fast, I ordered on Saturday and I received the bike on the following Tuesday. Just 4 days which is unprecedented.
Thank you for sharing your experience, Mark! We're delighted to hear that you found the gift card process easy, and we're glad everything worked out with your loan and transaction in the end. It's fantastic to know you received your bike so quickly—just four days is indeed impressive! If you have any more questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new bike!
R
Richard Schoeninger
Gift Card
P
Philip Volponi
Gift Card
B
Bryan Rogers
Best choice I've made
So after all my looking and investigating into what I wanted and what's out there, and believe me it's clear as mud when it comes to all the scooters and companies out there. I decided on my crusier s for long range and plainly it's a fun to ride. Voro motors definitely a+ when it comes to questions if I need them or have them. Check them out you won't be disappointed!
J
James Neff
Gift Card
M
Maurice Aguilar
Bestest of the best
The gift card was cool
C
Christopher Burney
MY WOLF KING GT PRO & VORO MOTORS......BEST CHOICE I COULD HAVE POSSIBLY MADE🐺👑
LONG LIVE VORO MOTORS!!! I absolutely adore my wolf king GT pro. There was a bumpy start in the purchasing process.
With the third party fraud detection partner. Frustrated as heck, after unsuccessful attempts, I would call in with questions and/or concerns, in not the best of moods. But they had patience with my 40-50 calls and emails 😆being professional (and timely may I add) in every one of them. Because I was slightly inconvenienced, as a courtesy they UPS Overnighted my baby to me. Once I saw it, there was love at first sight. Gold with street tires...OMG🤯 Best 3 racks I've ever spent... Voro motors, is the choice of champions!!! The technical service, customer service, and courtesy...second to none!!!
Voro motors ..... your dealers favorite dealer 👍.
Hi Chris,
Thank you for your kind review! Glad that our customer service team took great care of you, enjoy your ride, the Wolf King needs to be out in the wild!
W
William Creery
Great way to split payments you can’t afford!
I bought this so I could pay monthly with Klarna for the next month that I owe in paying it off. Very pleased with a method is splitting payments options with the gift card.
