VORO Warranty Policy

File a Warranty Claim

Start your claim using the form below. Our full warranty policy (what's covered and what's not) is further down this page.

Warranty and claims

File a claim, then watch it move.

Start in the form below. It takes a few minutes, and photos or video of the fault go in as you fill it out. The full warranty policy is further down this page.

Already filed one? Follow it in My Garage, or look it up with your claim number and the email on the claim.

Track a claim

Last updated 18 August, 2026


All new electric scooters and electric bikes sold on voromotors.com come with a 1 year VORO limited warranty policy, whichever brand you buy. That includes EMOVE, Kaabo, Inmotion and E-Ride Pro, and it applies just the same to every other brand on this website.

Open Box units come with a 1-year warranty on parts only: battery, controller, motor and LCD display. It does not cover the frame, cosmetic marks, accidents, tires, brake pads, other consumables or water damage.

Items on sale or any discounted products with "Warehouse Clearance/Sale/Discount or Final Sale" stated anywhere on the respective product page itself is NOT covered under this limited warranty. It is also declared on the respective product pages if the product is not covered under this warranty. If you are unclear, please do not hesitate to contact us for clarification before purchase.

Our warranty policy is written clearly, describing what is covered and what is not covered. No fine lines or vague terms. Feel free to reach out to us directly if you have any questions regarding the warranty policy.

TO QUALIFY FOR WARRANTY SERVICE:

  1. You must present a copy of sales receipt from VORO Motors directly. For approved retail partners warranty, kindly claim it from your point of purchase directly.
  2. The product cannot be used for rental or commercial use.
  3. The product cannot be used for competition.
  4. The product must be purchased directly from the website. If you purchased it from one of our partners, your warranty is registered with them.
  5. Warranty claims made within 30 business days of delivery will be eligible for replacement parts and shipping of replacement parts at no additional charges. Claims made after 30 business days of delivery will still be eligible for replacement parts but the customer will be responsible for the shipping fees incurred for the required parts.

LIMITATIONS OF LIABILITY

  1. This Limited 1 Year/6-Months Warranty begins at the time of initial sale and is non-renewable after the product’s initial sale.
  2. Warranty is non-transferable and does not apply to anyone who has purchased the product as the secondhand user. Warranty only applies to the original purchaser.
  3. No unapproved modifications can be made to the product, its performance or otherwise, in order for this Limited 1 Year/6-Months Warranty to remain in effect.
  4. No reimbursement is provided for towing, loss of time, loss of use, inconvenience, incidental or consequential damages.
  5. Warranty is void if weather-related water damage is determined. Owner is responsible for storage and protection from the weather.
  6. VORO makes no warranty with respect to products or trade accessories not made by VORO, including, but not limited to, motors, tires, wheels, and batteries, such products or trade accessories, such items being subject to the original manufacturer’s warranty, if any.
  7. This Limited 1 Year/6-Months Warranty does not cover minor surface blemishes, rips, tears, flat tires or other cosmetic damages due to normal use, or other intentional or unintentional damage to the product.
  8. This Limited 1 Year/6-Months Warranty will not cover any damage which results from the application of improper cleaners, solvents or chemicals to the product, water damage, smoke or soot, or from exposure to saltwater, sea breeze or salt.
  9. This Limited 1 Year/6-Months Warranty will not cover any damage which results from ageing, such as fading of paint, deterioration of plated surfaces, deterioration of rubber or plastics, or rusting.
  10. This Limited 1 Year/6-Months Warranty does not cover improper repair or misdiagnoses of problems.
  11. This Limited 1 Year/6-Months Warranty only covers parts such as motor, battery, controller and LCD display, exclude damages from rider’s usage. This is standard across the industry.
  12. This Limited 1 Year/6-Months Warranty does not cover damage due to misuse or neglect, use other than as specified in the Owner’s Manual, or use under abnormal conditions are not covered by this Limited 1 Year/6-Months Warranty.
  13. This Limited 1 Year/6-Months Warranty does not cover damages due to accidents or any form of personal negligence.
  14. Warranty does not cover screws, nuts and bolts natural corrosion, wear and tear.
  15. Warranty is voided upon an attempted chargeback/dispute/forceful return of product.
  16. It is important to note that warranty does not cover shipping fees.

WARRANTY COVERAGE

Our warranty coverage includes mainly 2 functions:

1. Parts Replacement
In order to get your scooter up and running again in the shortest time possible, after approval of your warranty claim, VORO Motors will ship out necessary replacement part components to you as well as provide guided assistance in the form of tutorials, videos, images, worded documents and phone/video calls.

2. Repair Services
Upon an approved warranty claim, in the event that you do not know how or do not have the time to conduct repairs on the product, VORO Motors may arrange repair services through our trusted Service Partners. However, the customer is responsible for any incurred cost due to shipping, taxes, labor fees, or uncovered part replacements. The customer can choose to deliver the product to the repair facility by themselves to avoid any incurred shipping fees.


How to claim your warranty

  1. Fill in the form at the top of this pageIt asks for your order and what has gone wrong. You can still email support@voromotors.com if you would rather, though the form lands straight in our warranty system instead of an inbox.
  2. Show us the faultPhotos and video are mandatory. Film it happening if you can. A claim without supporting media gets held up while we ask for it, and can be denied.
  3. We come back within 1 to 3 business daysWith instructions, or with the questions we need answered to move it forward.
  4. Follow it the whole wayIn My Garage you see every status change with its date, how long the claim has been open in business days, when it went to the manufacturer and when they replied. You can add more photos or video to the case at any point, and our team sees them straight away.
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OWNER’S WARRANTY RESPONSIBILITIES

As the device’s owner, you are responsible for the performance of the required maintenance. You may be denied a warranty claim solely because of your failure to ensure the performance of all scheduled maintenance. As the owner, you should be aware that you may be denied your warranty coverage if your device or a part has failed due to abuse, neglect, improper maintenance, or unapproved modifications. For any issue regarding your VORO product, email support@voromotors.com.

Commonly Asked Questions

Q: Your Cruiser has water-resistance capability, why does your warranty not cover damages?

Quick Notes

A: Although there has not been an actual reported case of the Cruiser getting water damages (We mean serious damage, not the type where the water gets in the horn speaker) - Your phone is going to sound weird for the first day if you swam with it without purging water ingress.

Unfortunately, the horn speaker for the Cruiser does not have a purging function

All electronic companies, even Apple (top few customer centric companies in the world), do not cover water damages from their water resistant products. They put it in their fine-print, while we put it upfront for you to be equipped with this knowledge.

Q: Why only 1 Year/6-months warranty?

Quick Notes

A: We do not offer an extensive warranty period just to make a sale. We are in the business of outdoor products, where you ride your scooter on the road, through dirt, debris and objects. We also do not set our retail prices at a crazy price point. If you are versed in the specifications that we are offering, you know for a fact that what we offer is a good deal.

When you message, call, or email us, we have real people working behind the scenes answering your questions. Most importantly, we honor our warranty policy.

There are plenty of reviews out there that prove our support for you, even after your 1 Year/6 months warranty period. If you need certain parts, we have them available. This team has stood the test of time - We are here for the long run.

Q: Can I buy extended warranty?

Quick Notes

A: Extended warranty can be purchased through our 3rd party provider - Extend, for up to 3 additional years.

Extend has to be added within 30 days of buying your scooter or bike. After that the window closes and it can no longer be added to that order, so it is worth deciding early.

Once you have it, your cover runs for the length of the protection plan you bought, and you can claim through Extend from day one of owning your machine. You do not have to wait for the VORO warranty to run out first.

Here is a link that might help you understand better about Extend: https://www.voromotors.com/pages/extend-warranty

Q: Does warranty cover lost screws? Since screws are a part of the scooter?

Quick Notes

A: No. We are often very firm on this. Although screws are a part of the scooter, we specially purchase an additional multi-purpose tool kit and include it in your package. Electric scooters are like bikes in terms of maintenance. It is the rider's responsibility to tighten the usual bolts and nuts from time to time. It is not going to tighten itself!

The nuts and screws are regular screws - If we use titanium, the retail price is going to be very different. Screws from China are the same screws as the ones used here in the United States - Unless you pay a premium price for it.

Q: I am buying from your website internationally. Does your warranty apply?

Quick Notes

A: Yes. Like many of our riders in the US, they do not purchase in our physical store. We are still able to serve them - We can still fly the parts to you at no cost. You will only need to cover the cost of shipping.

Q: Can I return an order shipped to Alaska, Hawaii, Guam, or outside the U.S.?

Quick Notes

A: No. We cannot accept returns on orders shipped to Alaska, Hawaii, Guam, or anywhere outside the United States. A full vehicle cannot be shipped back and forth over that distance. Your warranty still applies: we send the parts to you, as described above.