Website Terms & Conditions

OVERVIEW

This website and online store are operated by 2Wheelers Pte Ltd (“2Wheelers Pte Ltd,” “we,” “us,” or “our”). By visiting our site and/or purchasing something from us, you (“Customer,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”), including additional terms and policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content. Please read them carefully. If you do not agree to these Terms, you may not access the website or use any services.

Any new features or tools added to the store will also be subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting changes to our website. Your continued use of our website or Services after any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for any minor dependents to use this site.

You may not use our products for illegal purposes, nor may you violate any applicable laws in your jurisdiction (including copyright laws).

A breach of these Terms will result in immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand your content (excluding payment data) may be transferred unencrypted across networks. Credit card information is always encrypted.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our written permission.

SECTION 3 – PRODUCT ASSUMPTION OF RISK & WAIVER

Riding an electric scooter or electric bike involves inherent risks, including serious injury, property damage, or death, even when used as intended. By purchasing and/or using a 2Wheelers Pte Ltd product, you:

Assume All Risks – The Customer understands and acknowledges that riding an electric scooter or electric bike or usage of parts and accessories involves inherent risks, including but not limited to, personal injury, property damage, and even death. These risks occur even when the scooter or electric bike or usage of parts and accessories is used as intended. The Customer voluntarily assumes all such risks, both known and unknown, associated with the use of the electric scooter or electric bike or usage of parts and accessories, even if arising from the negligence of the Company or others, and assumes full responsibility for their participation.
Release & Waive Liability – To the fullest extent permitted by law, you release 2Wheelers Pte Ltd and its officers, directors, employees, agents, affiliates, and partners (“Released Parties”) from any claims, damages, or injuries related to your use of the product.
Indemnify Us – You agree to defend and indemnify the Released Parties from any claims by you or third parties arising from your product use or breach of these Terms.
Maintain the Product – You are responsible for routine maintenance and ensuring the product is safe to operate.
Comply with All Laws – You agree to follow all local, state, and federal regulations governing electric scooter/bike use.

SECTION 4 – PRODUCTS & SERVICES

Some of our products are offered exclusively online and may be available in limited quantities. Product descriptions and pricing may be updated from time to time without prior notice. We may also set limits on purchases based on customer location or other factors.

While we aim to ensure our products and services meet your expectations, we cannot guarantee this in every instance or that all errors will be corrected immediately.

SECTION 5 – BILLING & ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 6 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;

(h) to collect or track the personal information of others;

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(j) for any obscene or immoral purpose; or

(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 7 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall 2Wheelers Pte Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 8 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless 2Wheelers Pte Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 9 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 10 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 11 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to conflict of law principles.

SECTION 12 – DISPUTE RESOLUTION; ARBITRATION AGREEMENT & CLASS ACTION WAIVER

Binding Arbitration – Any dispute, claim, or controversy arising out of or relating to your purchase, use, or ownership of a 2Wheelers Pte Ltd product, including the validity, enforcement, or interpretation of these Terms (“Disputes”), shall be resolved exclusively by final and binding arbitration, rather than in court, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction for intellectual property matters.

Process:

Notice – Before starting arbitration, you must send us a written notice of the Dispute by email to legal@voromotors.com and certified mail to: 2Wheelers Pte Ltd, Attn: Legal Department, 12 Marina Boulevard, #01-03A, Singapore, 018982. The notice must describe the Dispute and the relief sought. We will do the same if we have a Dispute with you.
Rules & Forum – Arbitration will be administered by the Singapore International Arbitration Center (SIAC) under its Consumer Arbitration Rules (available at https://siac.org.sg/). One neutral arbitrator will preside.
Location & Language – Arbitration will take place in Singapore, or by video conference if agreed. Proceedings will be in English.
Costs – SIAC rules will govern payment of filing, administration, and arbitrator fees. We will not seek attorneys’ fees unless your claims are found frivolous.
Class Action Waiver – You and 2Wheelers Pte Ltd agree to resolve disputes only on an individual basis. No class, collective, or representative actions are permitted.

The Arbitration Act governs this section. The arbitrator’s decision is final and may be entered as a judgment in any court with jurisdiction.

Manufacturer-Specific Disputes

Certain products sold by 2Wheelers Pte Ltd are manufactured by third parties and may be subject to their own warranty terms, limitations, and dispute resolution procedures. If you purchase a product that is branded, manufactured, or supplied by a third party (for example, Rawrr electric dirt bikes), you agree that:

Primary Responsibility – Any disputes, warranty claims, product defect allegations, or other claims related to the design, manufacture, or performance of that product must be directed to the product’s manufacturer, not 2Wheelers Pte Ltd.
Manufacturer Contact –
1. For E RIDE PRO products:
  1. Website: https://www.eridepros.com/
  2. Email: Inquiries@eridepros.com
  3. Contact Number: +1 (714) 983-7161
2. For Altis products:
  1. Website: https://www.altispowersports.com/pages/contact
  2. Email: -
  3. Contact Number: -
3. For Rawrr products:
  1. Website: https://www.riderawrr.com/service-support
  2. Email: -
  3. Contact Number: +1 (951) 521-2980
4. For Teverun products:
  1. Website: https://teverun.com/
  2. Email: mkt2@teverun.com
  3. Contact Number: -
5. For inMotion products:
  1. Website: https://www.myinmotion.com/pages/support
  2. Email: -
  3. Contact Number: -
Scope of 2Wheelers Pte Ltd’ Role – 2Wheelers Pte Ltd’ obligations are limited to the sale and delivery of the product as described in your order confirmation. 2Wheelers Pte Ltd is not responsible for manufacturing defects, design issues, or product recalls initiated by the manufacturer.
Effect on Arbitration – If a dispute properly falls under the manufacturer’s responsibility, you agree to follow that manufacturer’s dispute resolution process instead of initiating arbitration or legal action against 2Wheelers Pte Ltd.

SECTION 13 – CHANGES TO TERMS

We may update these Terms at any time by posting the revised version to our website. Your continued use constitutes acceptance.

SECTION 14 – CONTACT INFORMATION

Questions about these Terms should be sent to support@voromotors.com.