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    Meet our lovely team!

    • Meet our lovely team!

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    IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
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    Customer Service Representative (Hawaii) APPLY NOW

    Hawaii
    Mon, Oct 10, 2022
    Full time

    The customer service representative role is a passionate PEV enthusiast who enjoys helping customers with product related questions and issues.

    The ideal candidate is tech savvy and is able to pick-up new computer technologies with ease. These team players are pro-active enough to work independently, as well as collaboratively with their team.

    Responsibilities:

    • Answering product related questions from both in-house client-facing teams and external clients.
    • Assist
    • Learning and maintaining knowledge of new and existing product features or issues
    • Troubleshooting technical issues by researching and/or collaborating with other team members to provide feedback and solutions to customers
    • Handle some level of troubleshooting of products or services via email and phone.
    • responding to high volume of email, phone and chat support inquiries while delivering excellent customer service and managing customer expectations
    • Various related projects, as assigned.

    You bring to the table:

    • 2-4 years in a prior customer service role
    • Experience in consumer products, outdoor sporting goods
    • Proven record of delivering exceptional customer service while maintaining a professional, calm, and positive attitude
    • Interpersonal skills to work with a variety of internal teams
    • Excellent verbal and written communication skills on the phone, email as well as in person
    • Comfortable with services and tools such as Slack, Shopify, Livechat apps
    • Ability to work both reliably

    Position is located in the Kapolei area and offers:

    • Dynamic, stimulating and open environment with opportunity for personal development.
    • Medical Insurance
    • Paid Time Off, and Paid Holidays
    2022-10-10|||Hawaii|||||||||prn6vFeQWA8-3VkB|||FULL_TIME|||USD|||HOUR|||range||||||18|||21|||false

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    Why Choose Voro Motors

    Outstanding Customer Service

    Our entire team is dedicated to assist you continuously with all your scooter needs. We want to ensure that you have a positive experience with Voro Motors and enjoy your scooter rides worry-free! You can find our contact information here.

    Fast and Free Shipping

    Our Los Angeles, CA location is always stocked with electric scooters which makes shipping & handling fast and secure. Delivery usually takes between 2 to 5 business days.

    Easy Financing & Product Protection

    We offer amazing financing solutions like Affirm*, Shoppay and Katapult to provide incredible low monthly payments (US Only), easy application process and even easier approval.

    *Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.

    Repairs & Servicing

    Servicing and maintenance for electronics and vehicles can be a pain. That's why riders choose to let us do it for them. Send your scooter to our LA, NYC, or HI location for trained technicians to address repairs and replacements needed!

    Post Purchase Partners

    We partner with companies like Extend to ensure your order arrives to your doorstep as smoothly and as soon as possible

    Read More About Us on Google Reviews

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    Contact Us

    VORO (LA)
    14350 Arminta St, Panorama City, CA 91402
    Open Daily (9am - 6pm)
    VORO (LA) +1 323-922-3329

    VORO (NYC)
    148 39th Street,  Building 19 (Industry City), Suite B320 (Level 3, Unit 20). Brooklyn, NY 11232
    [See How To Get Here]
    Open Daily (9.30am - 6.30pm)
    VORO (NYC) +1 929-999-5851

    VORO (HI)
    1030 Opule St Unit #3, Kapolei, HI 96707
    Open Daily (9:30 am - 5:30 pm)
    VORO (HI) +1 808-400-8883


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