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Customer Service Representative (Hawaii) APPLY NOW

10 Oct 2022
Full time

The customer service representative role is a passionate PEV enthusiast who enjoys helping customers with product related questions and issues.

The ideal candidate is tech savvy and is able to pick-up new computer technologies with ease. These team players are pro-active enough to work independently, as well as collaboratively with their team.


  • Answering product related questions from both in-house client-facing teams and external clients.
  • Assist
  • Learning and maintaining knowledge of new and existing product features or issues
  • Troubleshooting technical issues by researching and/or collaborating with other team members to provide feedback and solutions to customers
  • Handle some level of troubleshooting of products or services via email and phone.
  • responding to high volume of email, phone and chat support inquiries while delivering excellent customer service and managing customer expectations
  • Various related projects, as assigned.

You bring to the table:

  • 2-4 years in a prior customer service role
  • Experience in consumer products, outdoor sporting goods
  • Proven record of delivering exceptional customer service while maintaining a professional, calm, and positive attitude
  • Interpersonal skills to work with a variety of internal teams
  • Excellent verbal and written communication skills on the phone, email as well as in person
  • Comfortable with services and tools such as Slack, Shopify, Livechat apps
  • Ability to work both reliably

Position is located in the Kapolei area and offers:

  • Dynamic, stimulating and open environment with opportunity for personal development.
  • Medical Insurance
  • Paid Time Off, and Paid Holidays


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