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    VORO MOTORS
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    • EMOVE Electric Scooters
    • EMOVE Cruiser
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    Meet our lovely team!

    • Meet our lovely team!

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    Customer Service Representative (Los Angeles, Full Time) APPLY NOW

    Los Angeles
    Full time

    The customer service representative role is a highly technical team player with exceptional problem-solving skills, who enjoys helping our internal teams and customers with product related questions and issues. The specialist will be empowered to solve problems independently or collaboratively and make decisions that they consider to be in the customer’s best interest.

    The successful specialist is extremely confident in his/her product knowledge and in their own ability to learn new information and skills in the consumer product technology space. They are computer savvy and pick-up new computer technologies with ease. These team players are pro-active enough to work independently, as well as collaboratively with their team.

    Responsibilities:

    • Answering technical questions from both in-house client-facing teams and external clients.
    • Organizing and tracking issues in our backend softwares as well as email and chat.
    • Learning and maintaining knowledge of new and existing product features or issues
    • Troubleshooting technical issues by researching and/or collaborating with other team members to provide feedback and solutions to clients and client facing teams.
    • Handle advanced troubleshooting of products or services via email and phone.
    • responding to high volume of email, phone and chat support inquiries while delivering excellent customer service and managing customer expectations
    • Resolve complex issues by listening, researching, analyzing, and identifying solutions that results in complete customer satisfaction (We have a comprehensive database of problems and solutions to fall back on)
    • Gathering all the facts, replicating and escalating technical and functional issues to product and engineering teams
    • Provide ad-hoc reporting data to support incident escalation
    • Various related projects, as assigned.

    You bring to the table:

    • 2-4 years in a Technical Support role
    • Experience in consumer products, outdoor sporting goods
    • Proven record of delivering exceptional customer service while maintaining a professional, calm, and positive attitude
    • Knowledge of customer experience lifecycles.
    • Interpersonal skills to work with a variety of internal teams
    • Advanced knowledge of written email etiquette
    • Excellent verbal and written communication skills on the phone, email as well as in person
    • Ability to thrive and learn quickly in a lively work environment
    • Strong troubleshooting skills in electronic products, with a passion for problem solving and investigation.
    • Comfortable with services and tools such as Slack, Shopify, Livechat apps
    • Excel at time management of several request and issues for efficient updates and communications to reports.
    • Ability to work both independently, as well as with a team.

    Position is located in the Los Angeles area and offers:

    • Dynamic, stimulating and open environment with opportunity for personal development.
    • Medical Insurance
    • Paid Time Off, and Paid Holidays
    • Socially conscious and community-oriented company
    • Energized employment filled with activities and events
    • Competitive Base Salary
    |||Los Angeles|||||||||.YpxIs6nb7U.G5Mr|||FULL_TIME|||USD|||HOUR|||range||||||18|||21|||false

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    Why Choose Voro Motors

    Outstanding Customer Service

    Our entire team is dedicated to assist you continuously with all your scooter needs. We want to ensure that you have a positive experience with Voro Motors and enjoy your scooter rides worry-free! You can find our contact information here.

    Fast and Free Shipping

    Our Los Angeles, CA location is always stocked with electric scooters which makes shipping & handling fast and secure. Delivery usually takes between 2 to 5 business days.

    Easy Financing & Product Protection

    We offer amazing financing solutions like Affirm*, Shoppay and Katapult to provide incredible low monthly payments (US Only), easy application process and even easier approval.

    *Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.

    Repairs & Servicing

    Servicing and maintenance for electronics and vehicles can be a pain. That's why riders choose to let us do it for them. Send your scooter to our LA, NYC, or HI location for trained technicians to address repairs and replacements needed!

    Post Purchase Partners

    We partner with companies like Extend to ensure your order arrives arrives to your doorstep as smoothly and as soon as possible

    Read More About Us on Google Reviews

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    Contact Us

    VORO (LA)
    14350 Arminta St, Panorama City, CA 91402
    Open Daily (9am - 6pm)
    VORO (LA) +1 323-922-3329

    VORO (NYC)
    148 39th Street,  Building 19 (Industry City), Suite B320 (Level 3, Unit 20). Brooklyn, NY 11232
    [See How To Get Here]
    Open Daily (9.30am - 6.30pm)
    VORO (NYC) +1 929-999-5851

    VORO (HI)
    1030 Opule St Unit #3, Kapolei, HI 96707
    Open Daily (9:30 am - 5:30 pm)
    VORO (HI) +1 808-400-8883


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