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With Shipping Protection by Extend*, your packages are protected from loss, theft and damage until they're safely in your hands. If you guard your purchase with Shipping Protection, Extend will replace it. If something happens, you can submit a claim online and get your replacement scooter with no additional costs.
Restrictions: Limited to customers residing in the United States and Puerto Rico. Not all items are eligible for coverage.
*Extend is an industry-recognized partner offering long-term plans (can add 1-3 years of product protection to eligible products). More info here.
Add your desired product to the cart. In your cart, you can view the cost for the plan and add Shipping Protection by Extend.
Complete checkout. Your total will include the protection plan with a Quote ID.
After purchasing Shipping Protection, you'll receive an email confirmation from Extend.
If your package is lost, stolen or damaged during shipping, you can easily file a claim online with Kaley, Extend's 24/7 virtual claims assistant.
If you've purchased Shipping Protection and need to file a claim, click the button below.
If your claim is valid, you will receive a virtual gift card to order a replacement product at no additional cost.
In some cases, Extend will ship the replacement product directly to you. After purchase, there are no deductibles. Extend will cover shipping costs and will not request a deductible to complete the claim.
If you want more details on how the Shipping Protection Plans work, read the shopper's guide with FAQs and more info here.