I love my scooter!! That's all that needs to be said!! 👍
This week I had to order two parts for my scooters. I ordered one a day before the other. Both came on time. I have never had any issues with Voro Motors when ordering, whether any of my three scooters or parts for them.
I'm embarrassed to say that I was a complete and total pest when I when I received my emove cruiser from Voro Motors.
My scooter arrived in just a tad bit scuffed up from the shipping of my unit and i just figured, "Hey this is a $1500 scooter and i don't want it banged up before even my first ride". So, I contacted Voro Motors and unknowingly asked them for a solution that was ridiculous now as a look back. I asked them for what I thought was a reasonably substantial credit in lieu of the scuffed-up scooter that was fully operational otherwise. The customer service reps at VORO motors were patient and professional even as they must of thought I was a maniac. I was asking for a $300 dollar credit for what turned out to be very small cosmetic issues with the grip tape on my floorboard and some loose machine fasteners on my scooter. I didn't know it at the time but once they politely declined my request, the answered every inquiry I made very quickly and sent me videos and instructions on how to address my issues. They shipped me some additional grip tape and even a few extras items to ensure that i was satisfied with my purchase. I later went back and re-read my order details where VORO motors clearly outlines that things happen in shipping that is beyond anyone's control and that i should expect that there maybe a few nicks and bumps on my scooter upon receipt. Once i figured out my issues, i was filled with regret at some of my snarky emails and comments about their busimess practices and service. Voro Motors is in fact a reputable and outstanding company in my book. They had every right and reason to tell me to take a hike and they stayed patient and professional with me throughout the entirety of the purchasing process. Once I was out and about enjoying my awesome scooter. I sent another email to the professionals at VORO motors apologizing for my bratty correspondence. They were graceful and I even went on to purchase additional accessories and refer other to them to purchase their ebikes from VORO. Long story short, if you intend to ride your bike or scooter often, it inevitably will require some adjustments and that may be the case when you receive the scooter out of the box. It's not big deal and you should be prepared and welcome the process of becoming more familiar with your machine as you tinker with a bit to get it the way you want it. Seriously, buy your Ebike/EScooter from Voro Motors. You're in good hands. Oh, and as for the scooter? This darn thing is awesome. I haven't gassed up my car since I purchased the scooter. If you're on the fence about one ot these, my advice is to go for it. You wont regret it and it pays for itself.
Runs great! Would prefer more info in the user’s manual. I have no complaints on the ride and scooter build. I’ll be using more often when the weather gets warmer.
EMOVE Cruiser 52V 1600W Dual Suspension - Long Range Electric Scooter