Servicing and maintenance for electronics and vehicles can be a pain. That's why some riders choose to let us do it for them.
Unfortunately, we are not located in every major city so in order for us to perform this on your behalf, there is a need to send your scooter back to us. While shipping fees are expensive (due to the fact that it is heavy and contains battery components), we try to keep our labor fees as low as possible in order to still provide this as an affordable and viable option for you. Our labor fees are charged based on an hourly rate of $75 USD which will get your vehicle the attention of a trained technician to address the repairs and replacements needed.
All servicing requests will take about 1-2 weeks inclusive of shipping times (excluding any unforeseen circumstances and delays), so do be prepared to be without your scooter for this time frame.
| Service | Estimated Time | Estimated Cost |
| Brake Tuning - (Front & Rear) | 30 mins | $37.5 |
| Replace LCD Display | 30 mins | $37.5 |
| Replace Brake Callipers - (Front & Back) | 1 hour | $75 |
| Tightening of Stem | 30 mins | $37.5 |
| Replacement of Controller | 2 hours | $150 |
| Replacement of Motor | 2 hours | $150 |
| Replacement of Voltmeter | 1 hour | $75 |
| Replacement of horn/light button | 30 mins | $37.5 |
| Installation of thumb/twist throttle (Cruiser/Touring) | 45 mins | $56.25 |
| Replacing Stem Upper Base | 90 mins | $112.5 |
| Replacement of Brake Pads | 45 mins | $56.25 |
| Full Stem Replacement (Inclusive of replacing all components) | 600 mins | $750 |
| Compulsory Pre-Repair inspection & Post-Repair Quality Check* | 30 mins | $37.5 |
| Shipping Fees (Back & Forth) | - | About $120 - $300 |
An example of how to calculate servicing fees:
- Shipping of scooter (back & forth, labels will be provided for returning unit to us) - $120 USD
- Compulsory pre-repair inspection & post-repair quality check - $37.5 USD*
- Replace brake calipers - $75 USD
- Brake calipers (component itself) - $35 USD
Estimated Total Charges: $120 + $37.5 + $75 + $35 = $267.5 excluding tax.
*If you received your scooters for less than 30 days, the compulsory pre-repair inspection & post-repair quality check fee is waived.
How to apply for servicing:
1. Connect with us on live chat/email. Provide us a description of the issue and parts which require replacing/repairs.
2. We will check on the availability of parts, labor and shipping.
3. Box your scooter up properly and ship it back to us for servicing!
Still unsure of how to calculate the estimated cost for servicing? Contact us via our live chat or send us an email!
