Servicing and maintenance for electronics and vehicles can be a pain. That's why some riders choose to let us do it for them.

Unfortunately, we are not located in every major city so in order for us to perform this on your behalf, there is a need to send your scooter back to us. While shipping fees are expensive (due to the fact that it is heavy and contains battery components), we try to keep our labor fees as low as possible in order to still provide this as an affordable and viable option for you. Our labor fees are charged based on an hourly rate of $75 USD which will get your vehicle the attention of a trained technician to address the repairs and replacements needed.

• Important Terms:
• Do note that the estimated time and price may differ slightly across the various models and the condition of the scooter itself. The prices and time shown are based on a normally maintained vehicle with no other complications which may cost more time and effort to repair/replace parts.
• Prices DO NOT include any components which may require replacement.
• All prices are shown in USD and do not include any tax if applicable.

All servicing requests will take about 1-2 weeks inclusive of shipping times (excluding any unforeseen circumstances and delays), so do be prepared to be without your scooter for this time frame.

How to Estimate Servicing Fees

Here's a sample breakdown of our servicing fees:

• Shipping of scooter (inbound/outbound labels will be provided for returning the unit to our headquarters) | $120 USD
• Compulsory pre-repair inspection & post-repair quality check* | $37.50 USD
• Service: replace brake calipers
  • Brake calipers | $35 USD
  • Service fee for caliper replacement | $75 USD

Estimated charges: $120 + $37.50 + $75 + $35 = $267.50 (excluding tax)

*If you received your scooter(s) less than 30 days prior to service, the compulsory pre-repair inspection & post-repair quality check fee is waived.

How to Apply for Servicing

1. Connect with us on live chat/email. Provide us a description of the issue and parts which require replacing and/or repairs.
2. Our servicing team will check on the availability of parts, labor and estimate shipping (and provide the return label).
3. Package your scooter up well and ship it back to us for servicing. That's it!

Want help calculating our servicing fees?  Please reach out to our  live chat and we'll walk you through it.

Servicing Restrictions & Conditions

In order to best serve all of our customers and maintain order in our servicing center, here are our restrictions and conditions.

• After service has been completed, we will notify you that your electric scooter is ready. We request that you pick-up and make payment for any products used and services performed in a timely manner.
• As a courtesy, we allow customers to keep their electric scooter at our facility for up to 30 days at no cost.
• If you have not claimed your electric scooter after 30 days, your service fee will increase by $20 USD per day (daily storage fee) until it has been claimed.
• If you have not claimed your electric scooter or responded to our team in over 45 days, VORO reserves the right to claim ownership of the electric scooter.