Battery maintenance
Check the charge level regularly and clean the terminals to prevent corrosion. Store the scooter in a cool, dry place, and avoid completely draining the battery, as this can shorten its life.
Nationwide scooter servicing
Electric scooter repair & service
Get your scooter fixed at a partnered repair center near you, or ship it to our trained technicians. For mail-in servicing we provide the shipping labels both ways, for about $120 – $300, and labor is priced by the type of repair.
Menu prices: EMOVE, Inmotion, Teverun
Want a shop nearby? Find electric scooter repairs near me. Want prices first? See the repair price menu. Still under warranty? File a warranty claim first.
Repairs at a glance
Trained technicians
Our own servicing team diagnoses, repairs and quality-checks every scooter we take in.
Fast repairs
We diagnose, repair and quality-check your scooter and get it back to you as quickly as we can.
Nationwide repair network
Partnered repair centers across the country, plus mail-in service to our own team.
Upfront estimate
We check parts, labor and shipping and send your estimate before you ship anything.
Electric scooter repair prices
This menu is for mail-in servicing with our own technicians, where you send your scooter to us. Our labor fees are charged based on the type of repair needed. Find the job, then your scooter's brand. Rather take it to a shop near you? Find electric scooter repairs near me.
Important terms
- Prices DO NOT include any components which may require replacement.
- All prices are shown in USD and do not include any tax if applicable.
- Shipping fees (back & forth) are about $120 – $300. The price depends on model and address.
- Compulsory pre-repair inspection & post-repair quality check: $37.50. It is waived if you received your scooter less than 30 days before service.
- Times and prices are based on a normally maintained scooter with no other complications. They may differ slightly across models and the condition of the scooter itself.
- Servicing time depends on the repair, parts availability and shipping, so be prepared to be without your scooter while it is with us.
- All services are calculated according to this menu and finalized by our servicing team.
How to estimate your servicing fees
A sample breakdown for one job: replacing the brake calipers.
| Item | What it covers | Cost |
|---|---|---|
| Shipping | Inbound and outbound labels, provided by us | $120 |
| Inspection & quality check* | Compulsory pre-repair inspection & post-repair quality check | $37.50 |
| Brake calipers | The part itself | $35 |
| Caliper replacement | Service fee, from the menu above | $150 |
Estimated charges: $120 + $37.50 + $150 + $35 = $342.50 (excluding tax)
*If you received your scooter less than 30 days prior to service, the compulsory pre-repair inspection & post-repair quality check fee is waived.
Want help calculating your servicing fees? Reach out on live chat or email support@voromotors.com and we will walk you through it.
Servicing terms & conditions
What happens once the work is done, and how long we can hold your scooter.
When your scooter is ready
- We notify you when the service is complete and your scooter is ready.
- Please pick up and make payment for any products used and services performed in a timely manner.
- As a courtesy, you can keep your scooter at our facility for up to 30 days at no cost.
If it is not claimed
- After 30 days, your service fee increases by $20 USD per day (daily storage fee) until the scooter is claimed.
- If you have not claimed your scooter or responded to our team in over 45 days, VORO reserves the right to claim ownership of it.
How mail-in electric scooter servicing works
Three steps. You only ship once we have checked parts, labor and shipping.
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Tell us what is wrong
Contact us on live chat or email. Describe the issue and the parts that need replacing or repairing. A short video of the fault helps.
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We check parts and shipping
Our servicing team checks that the parts are available, works out the labor, estimates shipping and sends you the return label.
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Pack it and ship it to us
Package your scooter up well and ship it to us for servicing. That's it. See how to box a scooter for shipping.
Tell us your scooter model, what went wrong and the parts you think need replacing.
Electric scooter maintenance guide
The secret to avoiding frequent repairs is regular maintenance. Common problems are battery failure, motor issues, braking system malfunctions and tire wear and tear. Four checks to start with:
Tire care
Inspect the tires for punctures and worn treads. Keep them inflated to the recommended pressure, and replace them when necessary.
Brake system check
Check the brake pads for wear, adjust cable brakes or bleed hydraulic brakes as needed, and test that the brakes engage smoothly.
Motor and wiring inspection
Periodically check the motor for damage or signs of overheating, and the wiring for loose connections or frayed insulation, to prevent electrical problems.
Found something you would rather not fix yourself? See our repair prices or find a repair center near you.
Want to do it yourself?
With our guides and spare parts, you can do a lot of servicing on your own, from changing a tire to adjusting the brakes. If a job turns out to be too much, it is okay to ask for help: send it to us, or find a repair center near you.
Guides and videos
Step-by-step tutorial videos for EMOVE scooters, plus how-to articles for common jobs.
Spare parts
Find the part your scooter needs and fit it yourself.
Safety first
- Turn the scooter off and disconnect it from the power source before you start any repair
- Wear protective gear, such as gloves and safety glasses
Electric scooter repair FAQs
How much does electric scooter repair cost?
Labor on our menu runs from $150 to $600, depending on the job and your scooter's brand. On top of labor you pay for any parts, shipping both ways (about $120 – $300) and tax, plus the $37.50 inspection and quality check, which is waived if you received your scooter less than 30 days before service. See the full price menu and a sample estimate.
Where can I get my electric scooter fixed?
Find a partnered repair center near you on our Find electric scooter repairs near me page, or contact our support team and we will refer you to one. You can also use our mail-in service: contact us, we send you the shipping label, and you ship the scooter to our technicians. Prefer to fix it yourself? We sell spare parts and publish help guides.
How long does an electric scooter repair take?
It depends on the repair, parts availability and, for mail-in servicing, shipping both ways. We get your scooter repaired and back to you as quickly as we can, but be prepared to be without it for a while.
Do repair prices include parts?
Prices do not include any components which may require replacement, and they do not include tax. In the sample estimate, for example, the brake calipers are $35 on top of the $150 service fee.
Can you change a worn electric scooter tire?
Tire changing is on our menu for EMOVE, Inmotion and Teverun scooters: 1 hour ($150) for EMOVE and Inmotion, 2 hours ($300) for Teverun. The tire itself is extra.
Is my repair covered by warranty?
If your scooter is still under the VORO warranty and a covered part has failed, file a warranty claim instead of booking a paid repair. You can follow a claim you already filed in the customer portal. Have an Extend protection plan? Extend claims go through Extend.
How often should I perform maintenance on my electric scooter?
We recommend basic maintenance every month, such as checking the tire pressure, brakes and battery. A more thorough check-up, including professional servicing, should be done at least once a year.
What should I do if my electric scooter won't start?
Start by checking that the battery is fully charged, then inspect the connections for any loose or damaged wires. If the problem persists, contact us on live chat or email support@voromotors.com. If your scooter is still under warranty, file a warranty claim.
Can I replace the battery in my electric scooter myself?
On many models, yes, if you have basic technical knowledge and the right tools. Consult your scooter's manual and follow safety guidelines, and ask us first if you are unsure. Improper repair is not covered by the VORO warranty.
How long do electric scooter batteries last?
Electric scooter batteries typically last between 1 to 3 years or about 300 to 500 charging cycles, depending on the usage, maintenance and storage conditions. To extend your battery's life, avoid complete discharges and store the scooter in a cool, dry place.
Is it safe to ride an electric scooter in the rain?
We advise avoiding wet conditions. Water can damage the electrical components, and reduced traction increases the risk of accidents. Water damage is also not covered by the VORO warranty.
What should I do if my electric scooter is making strange noises?
Strange noises can point to loose parts, wear and tear on the tires, or problems with the motor. Start by inspecting the visible components to see if anything is out of place or damaged. If you cannot find the source, contact us and send a short video so we can hear it.
Start a repair request
Tell us your scooter model and what went wrong. We will refer you to a partnered repair center near you, or check parts, labor and shipping and send your label for mail-in servicing.
Email usWrite to support@voromotors.com. Prefer live chat? It is open 24/7 and usually answers in under a minute: use the chat button in the bottom corner of this page.