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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are typically processed and shipped out within 2-4 business days from the purchase date. Shipping time varies slightly during peak & holiday seasons. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. No spare parts & accessories can be returned after purchase unless damaged during shipping. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
High level guidance and support . ,,Mantis -Pro " is fixed on time . Got phone calls with updates. All on time. Big thank you !
R
Richard Saunders
Warranty Parts Replacement
Considering the parts were out of stock at the time of my claim & Pandemic shipping conditions, my parts came in a timely manner?under 1 month).
I had to check myself and regain my composure and patience. 🖖🤙
M
Michal Makuch
Great replacement
Great replacement part , shiny and nice in touch . It looks just like the original one in my scooter I didn't had a chance to replace it because both my scooters work great this is just for a peace of mind if I need to replace it I don't have to wait for a shipping and I can go back to riding super fast.
Hi Michal,
We are glad to hear that the replacement part worked out for you. We try to be as fast and efficient as possible with technical support for our customers.
Feel free to reach out if you require any further assistance. We are always happy to help!
J
Jorge Fernandez
Second life for a scooter
I flooded my scooter on a pouring October rain in ‘23, took to voro motors for repair and they diagnosed and gave quote fix at no cost, they finally fixed it and the scooter works as new again. I’d gladly give five stars if the fixing wouldn’t have taken nothing less than “4 months”, going from no spare parts to no mechanic available. They’re kind and keep you informed, however 4 months could be said worth the wait but could be shorter.
