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All products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to VoroMotors (VORO) directly except in cases of warranty claims.Unopened and unused electric scooters may be returned within 10 business days of delivery and will incur a 15% restocking fee upon successful return. Opened merchandise with less than 10 miles of usage recorded by the scooter's odometer may be returned within 30 business days of delivery, and will incur a 20% restocking fee upon successful return. (Does not include Clearance Electric Scooters) Please read Returns and Exchanges for more information on our policy.
All new EMOVE, Kaabo, and Dualtron electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. Other VORO products including certified refurbished models come with a 6 month limited warranty policy with the exception of some sale items, unless otherwise stated on the product page. Clearance scooters do not come with warranty and are non-warrantable.
If your product gets damaged or needs repair outside of the warranty period, you can DIY repairs as we have spare parts and accessories in our store.
For more information on the VORO warranty policy, please read Warranty Policy.
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. View our detailed Financing page for more information on our partners.
Step 1
You can preview all financing options and estimated rates for easy, automatic payments on individual product pages. If you are buying multiple products, you can apply for financing at checkout to view rates for everything in your cart.
The rates depend on how quickly you’d like to repay the loan. All of our financing options offer plans for equal payments over 3 to 18 months.
Step 2
At checkout, select which financing provider you would like to use.
If you have an existing account with that provider, you will be directed to login. If you do not have an account, you will be prompted to complete a brief application.
Step 3
If approved, select the payment option that works best for your budget. You can view APR rates, repayment schedule, and finalize your loan using the secure checkout.
I had a front bearing go out on my 2021 Emove Cruiser and, not only did Voro take care of the bearing issue, but they sent out a new front wheel assembly, including tire, to me within a few days.
Note: No scooter is perfect so knowing I have customer support with a backbone is very reassuring:+1:
I had a front bearing go out on my 2021 Emove Cruiser and, not only did Voro take care of the bearing issue, but they sent out a new front wheel assembly, including tire, to me within a few days.
Note: No scooter is perfect so knowing I have customer support with a backbone is very reassuring:+1:
