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All products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to VoroMotors (VORO) directly except in cases of warranty claims.Unopened and unused electric scooters may be returned within 10 business days of delivery and will incur a 15% restocking fee upon successful return. Opened merchandise with less than 10 miles of usage recorded by the scooter's odometer may be returned within 30 business days of delivery, and will incur a 20% restocking fee upon successful return.Please read Returns and Exchanges for more information on our policy.
All new EMOVE, Kaabo, and Dualtron electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy with the exception of some sale items, unless otherwise stated on the product page.
If your product gets damaged or needs repair outside of the warranty period, you can DIY repairs as we have spare parts and accessories in our store.
For more information on the VORO warranty policy, please read Warranty Policy.
I was super pleased that Voro had the part I needed, they found it and overnighted it to me the same day. The only frustrating aspect of the transaction was the inability to speak with a real person and the failure of the robo person I communicated with to assure me that part had been found and shipped. I needed to have faith, a lot of faith, with Voro. But they can through.
They are perfect
We ordered zoom breaks but we got kaabo breaks they looks the same
Came exactly as I was expecting!
They get the job done. Plus it's easier after 3 years of owning scooters with Zoom brakes as far as spare parts I've accumulated.
I was super pleased that Voro had the part I needed, they found it and overnighted it to me the same day. The only frustrating aspect of the transaction was the inability to speak with a real person and the failure of the robo person I communicated with to assure me that part had been found and shipped. I needed to have faith, a lot of faith, with Voro. But they can through.
They are perfect
We ordered zoom breaks but we got kaabo breaks they looks the same
Came exactly as I was expecting!
They get the job done. Plus it's easier after 3 years of owning scooters with Zoom brakes as far as spare parts I've accumulated.
