Swapped out the old motor (too many miles under the belt) and found the scooter performs like it did on day 1. I appreciated the technical video guides when replacing the part. The repair guidance sets this company apart from the others.
Customer service staff is exceptional. The unit itself is great for both leisure & courier work. If you’re an individual looking for a mild ride behavior this unit is perfect
500W EMOVE Touring Motor (With Tire)
I got my scooter as refurbished at NYC location. I was so disappointed that my scooter had a trouble after 5 month of my purchase. I only rode for my 3 day commute and never rode in the rain...
I emailed to Voro Motors right away and their response was amazing! They told me refurbished scooter comes with 6 month warranty, so after they determined my motor and controller were causing the trouble (by me sending a video), they shipped me the replacement parts very quickly. They emailed me the YouTube links of how to change the motor and controller, so it was very straightforward for my husband to change them for me (since I am not so mechanic!). I still recommend to take some pictures before you take out all the wires though! Now my scooter is back on running and I enjoy my smooth ride :)
I also extended my warranty and they made sure I was able to do it through the link. I am so happy that I chose Voro Motors because of the excellent customer service and the great scooter of course!
You guy’s are the best!! Always surpass always deliver more than my expectation! Five star service!!!