I got my scooter as refurbished at NYC location. I was so disappointed that my scooter had a trouble after 5 month of my purchase. I only rode for my 3 day commute and never rode in the rain...
I emailed to Voro Motors right away and their response was amazing! They told me refurbished scooter comes with 6 month warranty, so after they determined my motor and controller were causing the trouble (by me sending a video), they shipped me the replacement parts very quickly. They emailed me the YouTube links of how to change the motor and controller, so it was very straightforward for my husband to change them for me (since I am not so mechanic!). I still recommend to take some pictures before you take out all the wires though! Now my scooter is back on running and I enjoy my smooth ride :)
I also extended my warranty and they made sure I was able to do it through the link. I am so happy that I chose Voro Motors because of the excellent customer service and the great scooter of course!
You guy’s are the best!! Always surpass always deliver more than my expectation! Five star service!!!
I love my emove touring!! Thanks voro motors!’
My son was able to replace his back wheel and motor to repair his damaged scooter.He is very pleased with this purchase.
Unreal customer service...the motor on my Touring had something wrong with it and they sent me a new one for free!