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Incident Reports, Warranty Claims & Repair Requests

Warranty claims & repair requests can be completed in 3 simple steps.

  1. Read through and ensure that your order fulfils the basic criteria for a warranty claim/repair request.
  2. Fill up basic information & order information.
  3. Wait for 1-3 business days for the instructions to proceed onto the next steps.
Do prepare photos and videos of the key reason why you are looking to conduct a warranty claim/repair request.The more information you provide, the smoother and faster this process will take.
We typically respond to such requests within 1-3 business days depending on the amount of information provided.