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Dualtron Help

Need Help With Your Dualtron Electric Scooter?

You've come to the right place! Here are FAQs and a ton of tutorials for maintaining your Dualtron scooter long-term. You'll also find scooter upgrade tutorials for replacing the handlebars, swapping throttles, and more.

  1. If you're troubleshooting issues with your Dualtron scooter, here are some things to try:
    The first step would be to identify if you are able to turn on the key electrical components of the scooter (LCD display, voltmeter power on, throttle responds).
  2. Next, would be to test if the scooter is able to move at all. Check your P-settings to ensure that the "kickstart" feature is turned off.
  3. If experiencing an issue, identify which part is causing the issue. (Stem, Handlebars, LCD Display, Battery, etc.)
  4. Find answers to your questions below with your Dualtron scooter video tutorials and FAQs.

If you are unsure about the issue or cannot find a suitable guide, reach out to our 24/7 live chat for assistance.

Setup & Maintenance Guides

We have general tutorials that apply to all Dualtron models and model-specific tutorials for the Dualtron Mini, Dualtron Eagle Pro, Dualtron Storm, Dualtron Storm Limited, and Dualtron Thunder.

Click on each tab to expand & view each tutorial

[Setup] Pre-flight checklist for first-time electric scooter riders

Here are our tips and tricks for first-time owners of Dualtron electric scooters. In this video, we cover how to unfold the scooter, and what to check for the throttle, LCD display, brakes, and tires before hitting the road. We also provide tips for good battery care.

[Setup] How to troubleshoot stem wobble on Dualtron electric scooters

[Suspension] How to adjust rubber suspension on Dualtron electric scooters

Most Dualtron electric scooters have an adjustable rubber suspension system, meaning that you can adjust the swingarm angle (3 positions), motor shaft distance (3 positions), and cartridge hardness (5 styles) with up to 45 steps (3x3x5) of customization.

Purchase rubber suspension cartridges here.

Follow along with the demo below to learn how to swap cartridges on the Dualtron Storm.

Model-Specific Tutorials

Click on each tab to expand & view each tutorial

[Setup] How to unbox and set up the Dualtron Mini

[Setup] How to unbox and set up the Dualtron Eagle Pro

[Setup] How to unbox and set up the Dualtron Storm

[Setup] How to unbox and set up the Dualtron Storm Limited

[Setup] How to unbox and set up the Dualtron Thunder

[Setup] How to unbox and set up the Dualtron Ultra 2

[Setup] How to unbox and set up the Dualtron Victor Luxury

[Accessories] How to install a steering damper on the Dualtron Storm and Storm Limited

[Suspension] How to replace the suspension cartridges on the Dualtron Storm

In this scooter tutorial, learn how to replace the rubber suspension cartridges. You can install replacement cartridges if it feels like they're wearing down or new cartridges with a different hardness (soft to very firm).

Note: Replacing the rubber cartridge also applies to all other Dualtron electric scooters with some modifications if the model has illuminated swingarms on the front and rear wheels.

[Stem] How to get rid of stem wobble on Dualtron scooters

Dualtron Scooter User Manuals

Click on each tab to expand & view each tutorial

Dualtron Achilleus User Manual

Here's the user manual for the Dualtron Achilleus electric scooter.

Dualtron City User Manual

Here's the user manual for the Dualtron City electric scooter.

Dualtron Mini User Manual

Here's the user manual for the Dualtron Mini electric scooter.

Dualtron Mini Limited User Manual

A user manual for the Dualtron Mini Limited is TBD.

Dualtron Eagle Pro User Manual

Here's the user manual for the Dualtron Eagle Pro electric scooter.

Dualtron Storm User Manual

Here's the user manual for the Dualtron Storm electric scooter.

Dualtron Storm Limited User Manual

Here's the user manual for the Dualtron Storm Limited electric scooter.

Dualtron Thunder User Manual

Here's the user manual for the Dualtron Thunder electric scooter.

Dualtron Thunder 2 User Manual

Here's the user manual for the Dualtron Thunder 2 electric scooter.

Dualtron Victor User Manual

Here's the user manual for the Dualtron Victor electric scooter.

Dualtron Victor Luxury User Manual

Here's the user manual for the Dualtron Victor Luxury electric scooter.

Dualtron Ultra 2 User Manual

Here's the user manual for the Dualtron Ultra 2 electric scooter.

Dualtron X2 User Manual

Here's the user manual for the Dualtron X2 electric scooter.

How to Get Support From Us (The Fastest Way)

  1. Take a video showcasing the key issue faced
  2. Send it to support@voromotors.com
  3. Our technical team will be evaluating and assisting you with your issue faced within 24-48 hours

In your email and video, try to be as descriptive as possible to prevent unnecessary back and forth communication and to help our team be more precise when diagnosing the issue for you.

For example, if you are hearing a weird sound coming out of the tires, the video should consist of the "sound" that is being experienced. In your email, you should also include your order ID (Eg. #VORO1111) and modelso that we can acquire details of your order as quickly as possible.

Our technical team normally responds within 24-48 hours, excluding weekends. We do try our best to assist you in every way possible and seek your kind understanding on this.

Can't Find What You're Looking For?

Still not sure what you're looking for or where to go? No problem! We can guide you through it with one of our many customer support options. We're here for you pre-purchase, post-purchase, and for the long run!