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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are typically processed and shipped out within 2-4 business days from the purchase date. Shipping time varies slightly during peak & holiday seasons. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. No spare parts & accessories can be returned after purchase unless damaged during shipping. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
Throttle came damaged from shipping. Voro was very responsive and quickly shipped me a new one. Great service!
D
Don Wiggins
Thumb throttle
I’m a little guy so it SUCKS. Since I have a spare one it looks like I’m going to be busy with working on my problem. Tell me you have a salutation to this problem.
K
Ken Leiser
Thumb Throttle for Mantis King Gt
Install was quick. Unfortunately, the weather turned cold last week (currently 30 degrees with NW winds at 20 mph...wind chills can reach the teens). Have not tested the throttle, but the weather is looking better this weekend. After a couple rides, I'll let you know if the throttle replacement is the fix.
M
Marvin S.
Awesome scooter. Fast! get it,
Awesome scooter. Fast! get it, you will not regret it.
Hi Marvin,
Thank you for the review and for your kind words!
Do feel free to reach out with any questions you may have, we will be happy to help.
J
J.D.
Need better throttle for Wolf King GT
We need a aftermarket throttle for the Wolf King GT that removes the horrible dead zone of this throttle.
