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All products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to VoroMotors (VORO) directly except in cases of warranty claims.Unopened and unused electric scooters may be returned within 10 business days of delivery and will incur a 15% restocking fee upon successful return. Opened merchandise with less than 10 miles of usage recorded by the scooter's odometer may be returned within 30 business days of delivery, and will incur a 20% restocking fee upon successful return.Please read Returns and Exchanges for more information on our policy.
All new EMOVE, Kaabo, and Dualtron electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy with the exception of some sale items, unless otherwise stated on the product page.
If your product gets damaged or needs repair outside of the warranty period, you can DIY repairs as we have spare parts and accessories in our store.
For more information on the VORO warranty policy, please read Warranty Policy.
This printed circuit board controls the front deck lights of both EMOVE Cruiser and Touring.
We believe in providing you with the best support available. Need some help installing some new parts or conducting maintenance? Check out our FAQ on each scooter model. You can also choose to chat with us live, email us, or call us.
Wherever you are located, we will do our best to find a way to ship your scooter, accessories, and spare parts to you. Read more about our shipping policies.
We understand that sometimes it is a pain to conduct repairs and maintenance on your own. This is why many of our riders choose to let us help them insetad. Find out more about our repair and maintenance services.
I recently had my electric scooter repaired for the first time since buying it three years ago. The scooter feels better than new and it feels great to zip around the busy streets of Brooklyn safely and confidently again. The techs at the NYC store did a great job and I’m grateful for their hard work. They kept me up to date with all their findings and asked for my consent before making any changes. I never felt like they were keeping me in the dark with the status of the repair.
Thank you for the best products
My GF's scooter was submerged during a hurricane in corrosive salt water. Your parts saved the day, and restored what should have been a basket case to as new status! Thank you, she is happy.
R. Williams
I recently had my electric scooter repaired for the first time since buying it three years ago. The scooter feels better than new and it feels great to zip around the busy streets of Brooklyn safely and confidently again. The techs at the NYC store did a great job and I’m grateful for their hard work. They kept me up to date with all their findings and asked for my consent before making any changes. I never felt like they were keeping me in the dark with the status of the repair.
Thank you for the best products
My GF's scooter was submerged during a hurricane in corrosive salt water. Your parts saved the day, and restored what should have been a basket case to as new status! Thank you, she is happy.
R. Williams
