upon contacting the scooter company, I immediately received first rate customer service with a promise of a call back or email if they could not solve the issue while I was over the phone. Respecting that I was on break at work and short on time the representative took my information in my question and promised to get back with me. When I got off work, I had a reply email waiting in my inbox with an instruction form for my replacement part.
Fantastic customer service that makes me want to come back when I’m in the market for another scooter.