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Altis Sigma - best electric dirt bike (Front)

Altis Sigma - electric dirtbike (Display)

fastest electric bike - Altis Sigma (port)

fastest electric bike - Altis Sigma (Rear Suspension)

Altis Sigma - electric dirtbike (Display NFC)

Altis Sigma - electric dirt bike (Motor view)

electric dirt bike - Altis Sigma (Motor)

electric dirt bike - Altis Sigma (Buttons)

fast electric bike - Altis Sigma (Undertail)

fastest electric bike - Altis Sigma (seat)

Altis Sigma - best electric dirt bike (Red)

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e dirtbike - Altis Sigma (Rear Tire View)

Altis Sigma - electric dirt bike for adults (Red & Black Shot)

Altis Sigma - electric dirt bike for adults (Red & Black Side Shot)

Altis Sigma - Best Electric Dirt Bike 98V 35Ah E-Dirt Bike

$5,499.00 USD

$6,099.00 USD

$600.00 USD OFF

Wheel Type

Standard (19" Front / 19" Rear)

MX (19" Front / 16" Rear)

Color

Black

Red

Quantity

📦 Available Now

Estimate delivery: Jan 17 - Jan 21

Processing Time: 2-3 Business Days

Order today, Returnable until: Feb 13

Top Speed

70 MPH

Range

50 Miles

Weight

194 lbs

Capacity

330 lbs

Charging

3 Hours

Payment Options

Lease to own Pay as low as $/week

Get Pre-approved at Checkout

Resources

👉 Watch How To Check Out Video

👉 Our Return & Exchange Policies

👉 Our Warranty Policies

Technical Specifications ⚙️
Features 😍
Videos 🎬
Compare Products 🔎
FAQs ✅
Reviews ⭐️

Performance specifications have been adjusted downwards as of 2026. We are now using a more accurate method to gauge performance, based on a heavier rider as the baseline, rather than relying solely on the manufacturer's claims.

2026 update: Voro only has the limited edition variants. All Altis Sigma sold through VoroMotors are the limited edition units.
The specifications provided are calculated for a rider weighing 200 lbs or 90 kg. If you are heavier, you may experience reduced performance in terms of speed, range, and hill climbing ability. Conversely, if you are lighter, performance will likely meet or exceed expectations.

The maximum load has also been adjusted downwards, but this does not mean the product cannot support you; it simply means that actual performance may vary from the stated specifications.

Tech Specifications

Top Speed: 70 mph (Ideal Conditions: 80 mph)

Range: 50 Miles (Ideal Conditions: 100 miles)

Battery: 97.2V 35Ah Samsung

Charge Time: 3 hours

Motor: Peak 22.5kw Hairpin

Max Weight: 300 lbs

Item Weight: 194 lbs

Display: 3.5" TFT Display With NFC

Throttle: Twist Throttle

Tire Type: 19"

Brakes: F: 220mm Rotor R: 260mm Rotor

Headlights: Yes

Brake Lights: Yes

⚡ 22.5kW Peak Motor: Insane amount of power at the twist of your wrist.
🚀 Rocket-Like Top Speed: Fast enough to keep up with the gas guys.
🔋 Up to 50 Mile Range: Ride the trails all day.
⏱ Torque for Days: 626 Nm of torque for EZ wheelies.
🏍️ Screaming RPMs: Boosted motor speeds up to 8300 RPM.
🚦 Three Ride Modes: Eco, Standard, and Race – ride your way.
🔒 Red Key, Black Key: Use the Black key for your regular rides, use the Red key for Race mode.
📱 App-Controlled Tuning: 3.5" TFT Display with easy to read metrics.
🛑 Brake Sensors: 4-Piston Hydraulic brakes with 5-levels of regen.
🌧️ Water-Resistant Machine: Rain? Puddles? Mud? No problem.
💪 Aluminum Frame + Wheels: Lightweight but rugged AF.
🛞 Two Tire Options: F19"/R19" or F19"/R16" setups available.
🔧 Fully Faired: Comes standard with full dirt bike fairings.

Altis Sigma Videos

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Speed

Range

Battery

Throttle

Brakes

Charge Time

Max Load

E Ride Pro SS

Altis Sigma

Speed

Up to 60 mph

Range

Up To 50 miles

Battery

72V 40Ah Samsung 2880Wh

Throttle

Twist Throttle

Brakes

Hydraulic, 220mm Rotors

Charge Time

Up to 2 Hours
Charge Time

Max Load

Up to 300 lbs Max Load

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FAQ about the Altis Sigma & Altis Sigma MX

What Kind Of Warranty Is Offered For The Altis Sigma?

All Altis Powersports products carried by us, comes with a 1 year standard warranty. Read about it here: https://www.voromotors.com/pages/warranty. We also offer Extend Product Protection that protects our e dirt bikes with accidental protection and more, you can read more here: https://www.voromotors.com/pages/extend-warranty

What If I Need Repair Services Or Assistance?

Yes, the Altis Sigma will be readily available to ship to Canada and the United Kingdom.

What is the seat height?

The seat height is the same as the E Ride Pro SS, 33 Inches (840 mm).

What's the difference between Altis Sigma MX & The Altis Sigma?

The Altis Sigma MX has a 19" front wheel, and a 16" rear wheel and the Altis Sigma has 19" wheels front and rear.

What's the top speed of the Altis Sigma?

The Altis Sigma has a top speed of over 70 MPH.

Can you upgrade the battery?

You can do anything but the connector is a NEMA L16-30P, the battery comes stock 96v 35ah, an upgrade might not be worth it.

What do I need to do if I need help with my ebike post-purchase?

At Voromotors, our Concierge Customer Service team is dedicated to assist you continuously with all your e dirtbike needs. Here is how you can reach us: https://www.voromotors.com/pages/contact-us

Is the plastic fairings removable?

Yes

Can you ship to Canada and Europe?

Yes, private carriers will be used. Shipping time will be 2 weeks after the units arrive. Import duties are not covered.

What type of fork is being used?

Fork is the same as the MX5, Adjustable Air Spring Suspension.

What is the charging time from empty?

6 hours, with a 10a charger (Specs might change as this is a new model and improvements might be done on the production units)

What is the weight?

194 lbs or 88 kgs

What is the MX gear box?

MX gear box is 8.3.

Absolutely incredible!

Lots of power ! A bit spendy but i forget all about that when im riding 😎

Thanks for the feedback! We're glad to hear you're loving the power of the Altis Sigma!, it really is a beast on the road. Totally get what you mean about the price, but it’s awesome to know the ride makes it all worth it. Enjoy every mile!

I’ve had my Altis Sigma for a little while now and it has completely blown me away. The acceleration is instant and the torque is insane, it feels like it just pulls forever. I’ve taken it on trails, hills, and open dirt, and it handles everything with ease. The suspension soaks up bumps really well, and the brakes are smooth and responsive.

The battery life has been better than expected too, I can ride hard for hours and still have juice left. Charging is quick, and the TFT display makes it easy to keep track of everything.

It’s solidly built and feels premium, not like a cheap e-bike. Definitely turns heads wherever I go. If you’re on the fence, just get one, you won’t regret it. This bike is a beast!

We're thrilled to hear that your Altis Sigma has exceeded expectations and is delivering the power, performance, and ride quality you were looking for.

It’s great to know the acceleration, torque, and suspension are making your trail rides and open terrain adventures a blast, and we couldn’t agree more, this bike really is a beast! We’re especially glad to hear the battery life and quick charging are keeping you on the move longer than expected.

Your feedback means a lot to us, and it's awesome to hear the Sigma is turning heads out there, exactly what it was built to do.

Best bike ever

Thank you so much for the 5 star rating!

The best thing i did was to buy this bike

Great bike lots of fun!

This bike is sick. It is not for the beginner or the person who is buying their first ebike. This bike is for the experienced biker.

Thanks so much for the awesome review! We're thrilled to hear you're enjoying the Altis Sigma, it's definitely a powerhouse built for experienced riders who want performance and speed.

L ove the bike voro motors and you delivered when you said took a while but not youre fault .thank you again

Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear you love your Altis Sigma and that it arrived as promised. We appreciate your patience with the delivery time and are glad we could meet your expectations.

Picked up my altis on memorial day!

Scooped up my new Altis dirt bike today at Voro's Panorama store! Big shoutout to Anthony for helping me get everything set up dude knows his stuff. What a way to spend Memorial Day!

Thanks for the awesome review! We’re thrilled to hear you picked up your new Altis on Memorial Day, what a way to kick off the summer! Big shoutout to Anthony from us as well, we’re glad he could help get you all set up and ready to ride.

Best dirtbike!

The altis sigma is the best bike I have ever bought I built it in 1 hour and when i rode it it was super comfortable and fast! And the quality of the bike is the best I love it I really consider buying it!

Limited Edition. Not the Standard Model.
2026 update: All Altis units shipped through Voro are the limited edition units. What is new?

Altis Sigma Key Updates

Upgraded BMS: Improved battery efficiency and reliability with up to 10% more range
Higher RPM: Boosted motor speed from 7800 to 8300 RPM
Increased Torque: Raised from 601 Nm to 626 Nm for stronger acceleration
New Throttle Tune: Enhanced modulation and smoother power delivery for better off-road control more aggressive in race
New Front Suspension: Dual spring front suspension
New Dust Seals: In the rear suspension linkage
New Front Wheel Hubs: Provides more strength and stability
Display: 3.5" TFT Display with NFC Key

Altis Sigma: The Ultimate Off-Road Beast You’ve Been Waiting For

If you're searching for the best electric dirt bike for adults that blends power, performance, and cutting-edge tech, look no further.
The Altis Sigma is here to revolutionize your off-roading experience. Think Stark Varg, but more than half the cost!

Built for thrill-seekers and adventurers, this bike brings unmatched power and control to the trails. But is it the right electric dirt bike for you? Let’s dive into the features, answer common questions, and help you decide if the Altis Sigma is the fast electric bike you’ve been waiting for.

Altis Sigma Key Features

Battery: 97.2V 35Ah Samsung 50S battery Cells (3402Wh)
Motor: Peak 22.5kW Hairpin Motor
Controller: 450-Phase Amp Controller
Suspension: Adjustable Air Spring Suspension
Tires: Sigma F19", R19" / Sigma MX F19", R16"
Lights: Front Headlight & Rear Taillight, Functional Brake Light and High Beam
Brakes: 4-Piston Disk Brakes with 5 Regenerative Modes
Display: 3.5" TFT Display with NFC Key

Legendary Torque
& Unrivaled Power

Up to

70 MPH

An electric bike that destroys the competitors.

Up to

50 MILES

Conquer the trails without range anxiety.

This legendary electric dirtbike is going to redefine your wild rides and give nature a run for its money!

Imagine tearing through trails with confidence, powering through with unmatched speed and efficiency, leaving only dust behind. The Altis Sigma is designed for those who crave for adventure and performance.

Compete with the best of the best leaving brands such as Surron, Talaria, and even motorcycles! With Triple Tree suspension forks, high-speed riding will be as smooth as butter.

Don’t miss out on this game-changing electric dirt bike! Leave your friends and family in awe as you become the first few to lay your hands on this beast. Designed with Passion in California.

Hear from Other Real Customers that Purchased the Altis Sigma from VoroMotors

UNLOCKING A BEAST NO MORE HIDING FROM THE POLICE VOROMOTORS ALTIS SIGMA BREAKDOWN

Day 2 The electrify Expo has taken us to hit the streets of California... On todays episode we visit VOROMOTORS and get up close and personal with newly released Altis Sigma..... See More

Finally! Before Christmas my 98V Altis Sigma 19” E MX has ARRIVED!!!!

🎉 *Exciting News! My Altis Sigma Electric Dirt Bike is Arriving Before Christmas!* 🎉 I just received the best news from VORO Motors... See More

Altis Sigma MX vs 300lb Rider- First Impressions

Hey guys! This is my first, first impressions video! Hope you guys have the patience to watch the whole thing 😂🥴...

Altis Sigma Support VORO Motors Review! Altis Sigma 98V TIPS to get your bikes FIXED!

In this video, I share the Altis Sigma essential tips on how to get quick and precise service from Voro Motors Support... See More

First 98V Electric Dirt Bike on the Market

The e-dirt bike Altis Sigma is the first 98-volt electric dirt bike, breaking new ground in the industry. This high-voltage setup provides serious torque and speed, making it ideal for challenging off-road trails.

It’s built for those who want to push the limits of what an e dirt bike can do.

22.5KW of Raw Power

If you’re looking for the fastest electric bike for rugged terrain, the Altis Sigma won’t disappoint. With 22.5KW of power, it’s built to dominate even the steepest trails, offering enough muscle for fast rides and thrilling wheelies.

Equipped with the best of the best, the massive 98V battery comes with a NEMA L16-30P connector to maximize discharge safety. Whether you're climbing a steep hill or tearing down a dirt path, this bike handles it all with ease.

Off-Road Tires,
Right Out of the Box

Unlike many electric dirt bikes that require upgrades, the Altis Sigma is ready to hit the trails straight from the showroom.

The off-road tires offer unbeatable traction, ensuring that you can tackle any terrain without hesitation.

This bike is built for adventure. No adjustments necessary.

Built for Speed and Torque

With its 39T sprocket, the Altis Sigma strikes a perfect balance between high speeds and enough torque to pull off stunts.

If you’re looking for the fastest electric dirt bike that can handle both speed and off-road performance, this is it.

You’ll be zipping through trails while still having the power to handle sharp turns and obstacles.

Better Price-to-Voltage Ratio Than the $4,500 Category

Compared to the $4,500 dirt bikes, the Altis Sigma offers a superior price-to-voltage ratio.

You're getting more power and tech for your money, making it a smart investment for serious riders who want the best value in an e dirtbike.

Top-Notch Brakes & Suspensions

The foundation of the Altis Sigma is built for rugged riding, with premium brakes, a responsive suspension system, and a design that offers maximum stability.

The geometry of the bike ensures both comfort and control, especially during high-speed rides or rough trails.

Large Display for Easy Monitoring

Stay informed on the go. The large display keeps you updated on speed, battery life, and voltage, so you can focus on the ride without missing crucial information.

Whether you’re on the road or off the beaten path, everything you need to know is right at your fingertips.

Advanced Air-Spring Suspension for Maximum Comfort

Rough terrain requires a bike that can absorb shocks and keep you stable.

The Altis Sigma features an adjustable off-road air-spring suspension system, designed to keep you in control no matter how extreme the trail gets.

With 200 mm of front suspension travel and a robust rear linkage system, this bike is engineered to handle jumps, bumps, and sharp descents without compromising your comfort or control.

Adjustable air-spring suspension allows for personalized setup based on rider preference.

200 mm of front suspension travel to handle any off-road challenges.

85 mm rear suspension travel with linkage, designed to absorb heavy impacts while keeping you grounded.

Next-Level Technology and Control with a 3.5” TFT Display

Stay in control and keep an eye on every aspect of your ride with the 3.5” TFT display.

Designed for ease of use, this display offers real-time data on speed, battery life, and regenerative braking levels.

Plus, with NFC functionality, you can easily connect your devices for a seamless experience.

The intuitive layout ensures you can focus on the ride while staying informed, even in fast-paced, off-road environments.

3.5” TFT display with NFC for easy connectivity and real-time data.

A clean and simple interface to give you all the info you need at a glance.

Optimized Control
with Regenerative
Braking

The Altis Sigma takes braking to the next level with its 5 levels of regenerative braking, offering enhanced control and efficiency during your rides.

Whether you're descending a steep hill or navigating through challenging terrain, regenerative braking helps slow you down while also returning energy back to the battery, extending your range.

This system allows you to adjust the braking sensitivity to match your riding style, ensuring that you have complete control in all conditions, while also maximizing the efficiency of your ride.

5 adjustable levels of regenerative braking for customized stopping power.

Recapture energy during braking to extend your battery life.

Improved control on downhill slopes and during rapid deceleration.

This advanced braking system gives you confidence in every ride, providing smooth deceleration and improved energy efficiency on every adventure.

Powerful Hairpin Motor for Unmatched Performance

At the heart of the Altis Sigma is its advanced 98V Hairpin motor, designed to deliver maximum power and torque for any off-road challenge. With a staggering 22.5 kW of peak power and 72 Nm of torque, this motor ensures that you have the strength to conquer steep hills and rugged terrains with ease. The Altis PowerPack is a high-capacity Lithium-Ion battery that keeps you powered up for extended rides, offering an energy content of 3.402 kWh. Thanks to its air-cooled system, the motor remains efficient even during intense riding conditions, preventing overheating and maintaining performance over long rides. Charging is also quick and convenient, reaching 100% in just 180 minutes and 80% in 120 minutes, making sure your adventures are never interrupted!

Max power: 22.5 kW

Torque: 72 Nm

Battery capacity: 35 Ah

Charging time: 100% in 180 min, 80% in 120 min

Cooling system: Air cooled

Energy content: 3.402 kWh

Robust Chassis for Maximum Control and Durability

The Altis Sigma boasts a lightweight yet strong aluminum alloy forging frame, engineered for durability without compromising performance. Weighing 88 kg / 194 LBS (with battery), the bike is designed for both agility and stability, making it ideal for off-road enthusiasts. The spoked wheels with aluminum rims provide excellent grip and durability on tough terrains, while the 300 mm ground clearance ensures you can easily tackle obstacles without slowing down. The front suspension offers 200 mm of travel and the rear suspension provides 85 mm of travel with linkage, delivering a smooth and controlled ride even over uneven surfaces. With a wheelbase of 1285 mm and a steering head angle of 26°, the Altis Sigma is perfectly balanced for precise handling.

Weight: 84 kg (with battery)

Frame: Aluminum alloy forging

Ground clearance: 300 mm

Front brake disc: 260 mm, rear brake disc: 220 mm

Suspension travel: 200 mm (front), 85 mm with linkage (rear)

Wheels: Spoked wheels with aluminum rims

Chain: 428H

Get Your Altis Sigma Today!

Is the Altis Sigma the Best Electric Dirt Bike for You?

If you're someone who loves hitting challenging trails and needs a fast electric bike with serious power, the Altis Sigma could be your dream ride. It’s built for those who want to experience the thrill of off-roading without compromising on power or technology.

However, if you’re more into casual road rides, you might want to look into other options like an electric road bike, which offers a smoother ride on paved surfaces. The Sigma is geared toward serious off-road riders looking for high performance on rough terrain.

Why Choose the Altis Sigma?

You're in the market for the best electric dirt bike for serious off-road adventures.
You want a bike that comes off-road ready with minimal setup required.
You need something that’s both fast and powerful, without sacrificing torque.
You’re ready to invest in a high-end electric dirtbike that can handle anything you throw at it.
You're looking to upgrade from the gets-boring-fast, 72V bikes and don't want to spend thousands more to match the ALTIS SIGMA.
You're from the 808 and want the top of the line but don't want to spent a fortune on shipping.

Ready to Take On the Trails?

If you’re ready for the ultimate off-road experience, the Altis Sigma is waiting. With its unmatched power, innovative design, and ready-for-anything attitude, this isn’t just another electric dirt bike—it’s the future of off-road riding. So, are you ready to make the leap?

Quick look on the bike from the riders (Under 30 seconds)

Ride Now, Pay Later

We offer a variety of financing plans with Klarna, Katapult and Shoppay. Start riding from as low as $279.85/month*

Please note that this number might change on the Klarna page depending on many factors such as shipping address, plans chosen, and more.

Get Your Altis Sigma Today!

Ships Nationwide

24/7 CUSTOMER SUPPORT

1 YEAR WARRANTY

Commonly Asked Questions

What kind of warranty do VoroMotors offer?

All new scooters and dirt bikes include a 1-year factory warranty.

If something goes wrong, we’ll help diagnose it and get you the correct parts.

Full details (what’s covered / not covered) → Warranty Policy Page.

Unless stated otherwise, we will be very clear on the product page. Usually only on clearance or refurbished items, but nowadays we dont have refurbished scooters or bikes.

What if I need repair services or assistance?

Need help? Our support team is available 7 days a week.

We can troubleshoot with you, ship parts, or guide you to the right fix or go to one of our 100+ service network across the country.

Email: support@voromotors.com

View Service Network

Does VoroMotors Offer Financing Options?

Yes — we offer multiple ways to pay, including credit/debit cards and 4 financing options at checkout:

Affirm, Klarna, Katapult, and Shop Pay.

If you’re using a credit or debit card and your first attempt doesn’t go through, don’t panic — this is actually very common.

Because we use a highly secure payment gateway, your bank may temporarily block a first-time or higher-value transaction to protect you. They may simply need to verify that you’re the one making the purchase.

What to do if your card is declined:

Call your bank and let them know you’re authorizing the purchase, this usually clears it immediately.

Try the payment again once your bank confirms approval.

If you’d rather pay over time, you can also use one of our financing options instead.

If you’re using financing:
If one provider doesn’t approve you, try another — approvals vary by provider. If you don’t have a preference, this order usually works best:

Affirm

Klarna

Katapult

Shop Pay

If you’re stuck at checkout or want help, you can use our website live chat to speak with a real person.

What if my card gets declined?

Sometimes banks decline a first-time or large online purchase.

Call your bank and tell them it’s you, then try again.

If you’re using financing, try another provider (approvals vary).

Do you have parts in stock?

We stock common replacement parts and can help you identify the right part fast. If we dont have a particular part in stock at any given time, our service team will be upfront with you and ask if you want to do a factory order to lock in those parts. We also update our customer base regularly in our reddit group >

Can I pick up locally?

Yes, absolutely. That is always preferred as you can get it quickly, you can ask us any questions if you have any and we are more than happy to help.

When can I expect my item to be shipped?

Most orders are processed very quickly.

Order processing:
Orders are typically processed within ~2 hours of being placed.

Sorting & preparation:
Your order then moves to a sorting and fulfillment facility, where it’s prepared and quality-checked within 1–2 business days.

Shipping transit time:
Once shipped, delivery typically takes 2–6 business days nationwide, depending on your location and shipping method.

We ship via UPS, FedEx, USPS, and freight carriers.

Freight shipments:
Larger scooters and bikes may ship via freight using private trucking carriers. Freight delivery operates differently than standard parcel shipping — this allows us to move heavier items safely and securely.

Shipping timelines may vary slightly during peak or holiday seasons, but we always prioritize safe handling and proper packaging to ensure your order arrives in great condition. or full details, visit our Shipping Policy Page → Shipping Policy Page.

What if I want to return or exchange my item?

Returns are accepted within 30 business days of delivery (item must meet return conditions).

For e-scooters and dirt bikes: must have under 10 miles recorded (Not including the factory mileage)

Opened returns may have a 20% restocking fee, this is just to cover the round trip shipping costs.

Parts & accessories are final sale unless damaged in transit. Just send us a clear image or video and we will help you.

For more information, please visit our Returns and Exchange Policy Page.

Can I test ride before purchasing?

Yes! If you’re local, you can schedule a test ride before you buy. To schedule a test ride visit our Test Ride Page.

What if it arrives damaged?

If your order arrives damaged, contact us right away and we’ll help.

We’ll guide you on photos/next steps so we can resolve it quickly.

If you have Route shipping protection when you order the package, it will drastically speed up the process. Think of it as your insurance for a high value item. You never know.

How hard is setup?

Most products are simple to assemble. We assemble most of them before it ships to you, so all you need to do is to install the handlebar most of the time. Unless it is a full bike, then you just need to install the wheel.

We provide guides/videos, and support can walk you through it. Check out our youtube channel, we make a ton of helpful videos to help our riders.

How Do I Know VoroMotors Is Legit?

VoroMotors is a U.S.-based company that has been operating for over 10 years, serving riders across the United States and internationally. Watch this quick video >

To date, we’ve helped over 300,000 riders, and our customers have left nearly 10,000 verified reviews across Google, our website, Trustpilot, and other independent platforms.

When choosing where to buy a scooter or bike, two things matter most:

A real, established U.S. company that you can actually reach if you need support.

Long-term stability, a company strong enough to stand behind your factory warranty for years to come.

Many smaller or short-lived sellers simply act as resellers. When issues come up, customers are often redirected back to overseas factories or manufacturers for support. Some “newer” websites disappear entirely after a short period of time.

We’ve built our business around long-term support, real inventory, real service teams, and real accountability, not just making a quick sale.

You can read what real customers say about us here:
Trustpilot Reviews →

Do you price match?

Yes, we’re happy to price match when possible.

If you find the same product listed for a lower price from a legitimate authorized seller, send us the link and we’ll review it quickly.

To qualify for price matching:

The item must be the same model, configuration, and condition (new, not refurbished or used).

The seller must be a legitimate business or authorized dealer, not a private seller, marketplace listing, auction site, or overseas factory direct listing.

The product must be in stock and available for immediate purchase at the competitor.

The comparison price must include shipping, fees, and taxes (apples to apples).

If everything checks out, we’ll do our best to match it.

You can send the link or screenshot through our website live chat or email us, and our team will take care of it quickly.