Thank you for taking the time to share your experience. We're truly sorry to hear that the warranty process was frustrating for you, we understand how important it is to get back on the road quickly, and we regret that your experience did not meet your expectations.

We do want to provide some context regarding replacement batteries. Lithium-ion batteries, especially high-capacity ones like those used in the RoadRunner Pro, are classified as hazardous materials. Because of this, they require strict handling, packaging, and shipping procedures that comply with national and international safety regulations. These extra precautions are in place to ensure your safety and the safety of our shipping partners, but they can also extend processing and transit times.

Additionally, our manufacturer takes great care to inspect, package, and test these batteries before they leave the facility, which adds to the timeline but ensures reliability and safety.

We understand that the wait was longer than expected, and we truly apologize for the inconvenience it caused. Our team works hard to treat every customer with the same level of care, whether you're an influencer or not—and your feedback helps us identify areas where we can continue improving the experience for everyone.

If there's anything we can still do to assist you or make things right, please don’t hesitate to reach out.