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All products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to VoroMotors (VORO) directly except in cases of warranty claims.Unopened and unused electric scooters may be returned within 10 business days of delivery and will incur a 15% restocking fee upon successful return. Opened merchandise with less than 10 miles of usage recorded by the scooter's odometer may be returned within 30 business days of delivery, and will incur a 20% restocking fee upon successful return.Please read Returns and Exchanges for more information on our policy.
All new EMOVE, Kaabo, and Dualtron electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy with the exception of some sale items, unless otherwise stated on the product page.
If your product gets damaged or needs repair outside of the warranty period, you can DIY repairs as we have spare parts and accessories in our store.
For more information on the VORO warranty policy, please read Warranty Policy.
Designed by Minimotors, these rubber suspension cartridges are part of the 45-step adjustable suspension system. Along with customizing the motor shaft distance (3 steps) and swing arm angles 3 steps), the suspension cartridges are available in five (5) hardnesses: Soft (Green), Medium Soft (Blue), Medium (Yellow), Medium Hard (Red), and Hard (Black)
Change your Dualtron electric scooter suspension.
Change your Dualtron electric scooter suspension.
We believe in providing you with the best support available. Need some help installing some new parts or conducting maintenance? Check out our FAQ on each scooter model. You can also choose to chat with us live, email us, or call us.
Wherever you are located, we will do our best to find a way to ship your scooter, accessories, and spare parts to you. Read more about our shipping policies.
We understand that sometimes it is a pain to conduct repairs and maintenance on your own. This is why many of our riders choose to let us help them insetad. Find out more about our repair and maintenance services.
Package arrived safe and sound, for $1 I would recommend again like this purchase!
Package arrived safe and sound, for $1 I would recommend again like this purchase!
