Commonly Asked Questions
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
All orders are processed and shipped out within 1-2 business days from the purchase date. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
Opened merchandise may be returned within 30 business days of delivery, and must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
Our scooters each have individual IP water-resistance ratings. However, none of our scooters are waterproof and wet conditions should be avoided whenever possible.
No, the scooters do not come with a VIN. However, the scooter does have a serial number located on the bottom or side of the deck.
Yes, each scooter will come with a charger. We recommend giving the scooter a full charge before your first ride!
Yes, our scooters come equipped with either Samsung or LG lithium ion batteries.
The thing about Voro is when I have any issues they respond really fast and solve the problem asap! They really take care of their customers
This is no ordinary bike phone holder you can buy at the store but not exactly a motorcycle grade one but for 28 dollars its worth the money
Keeps my phone where it should till it was hot outside on my ride and it made the adhesive on the rubber feet slip off and my phone went with it. Luckily I have a good phone case or that could have been bad. Also very shaky and unstable if you are trying to take video just fyi. Other than that it keeps your phone where you want it just make sure it's tight and secure haha.