All products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to VoroMotors (VORO) directly except in cases of warranty claims.Unopened and unused electric scooters may be returned within 10 business days of delivery and will incur a 15% restocking fee upon successful return. Opened merchandise with less than 10 miles of usage recorded by the scooter's odometer may be returned within 30 business days of delivery, and will incur a 20% restocking fee upon successful return.Please read Returns and Exchanges for more information on our policy.
All new EMOVE, Kaabo, and Dualtron electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy with the exception of some sale items, unless otherwise stated on the product page.
If your product gets damaged or needs repair outside of the warranty period, you can DIY repairs as we have spare parts and accessories in our store.
For more information on the VORO warranty policy, please read Warranty Policy.
Cruiser Folding Mechanism
Every time I call and talk to the parts department and get out they’re always top notch and always willing to help me a disabled veteran they are a true blessing to me thank y’all at Voro Motors
Brooklyn location best customer service
Hi Jared,
We're so happy to hear you had a great experience at our Brooklyn location! We always strive for excellent customer service!
Every time I call and talk to the parts department and get out they’re always top notch and always willing to help me a disabled veteran they are a true blessing to me thank y’all at Voro Motors
Brooklyn location best customer service
Hi Jared,
We're so happy to hear you had a great experience at our Brooklyn location! We always strive for excellent customer service!