Commonly Asked Questions
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
All orders are processed and shipped out within 1-2 business days from the purchase date. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
Opened merchandise may be returned within 30 business days of delivery, and must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
Our scooters each have individual IP water-resistance ratings. However, none of our scooters are waterproof and wet conditions should be avoided whenever possible.
No, the scooters do not come with a VIN. However, the scooter does have a serial number located on the bottom or side of the deck.
Yes, each scooter will come with a charger. We recommend giving the scooter a full charge before your first ride!
Yes, our scooters come equipped with either Samsung or LG lithium ion batteries.
Purchased to hold item it fits well enough and holds odds and ends for me not perfect but made it work.
Meh. Not a great fit for the RR pro
Must have item for your Roadrunner. Fits perfect. Looks awesome. Plenty of space.
Email communications has been dreadful, gets bounced around and can never get a straight answer. However, when you get to speak to a responsible tech like Juan, he'll help track down the info you need and actually returns your call. Customer experience is pretty good with tech support, and tech support only.
Looks to be very rugged and well made. Top and side zippers allow easy access. Seems secure as well. Unlike a basket, your stuff won't bounce out over rough terrain. I would recommend removing the seat before trying to attach it to the frame in order to get the upper velcro straps perfectly lined up.