How can we help?

Tap what you need: track a delivery, start a warranty claim, or check a ticket you already have with us.

Order tracking

Where's my ride?

Enter your order number and we'll pull up live status, including freight shipments that don't show up in your usual carrier tracking.

Your order number is in your confirmation email, for example #118325B, WR-1105 or SO-1003.

Warranty

Need help with a claim?

Something wrong with your ride? Start a warranty claim and our US-based team takes it from there.

Already started a claim? Look up its status below.

Your claim number is in the emails from our warranty team. A repair number (RP-) works here too.

My tickets

Where's my ticket up to?

Already working with our team on something? Enter the ticket number from our emails to see exactly where it stands. For an MCO or title, enter your order number.

  • Service requestsRMA-1544
  • RepairsRP-4404A7DD
  • Warranty claimsCLM-1481
  • MCO and title paperworkYour order number

Have a ticket number? Check its status below.

Your ticket number is in the emails from our team. Checking an MCO? Use your order number.

Don't have a ticket number? Talk to our US-based support team and we'll sort it out.

Register your warranty

Register the serial number and we can look your machine up instantly when you need us, without hunting for an order number.

Your birthday optional So our team knows when to wish you a happy birthday. Month and day are enough.

Serial worn off, or not sure what you are looking at? Talk to our US-based support team and we will register it for you.