COVID-19 Daily Updates: Dualtrons are here! Processing time for all available items will be 1-2 business days.
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    Return/Exchange requests can be completed in 3 simple steps.

     
    1. Read through and ensure that your order fulfils the basic criteria for a return/exchange request.
    2. Fill up basic information & order information.
    3. Wait for 1-3 business days for the instructions to proceed onto the next steps.
     
    Do prepare photos and videos of the key reason why you are looking to conduct a return/exchange request. The more information you provide, the smoother and faster this process will take.
     
    We typically respond to such requests within 1-3 business days depending on the amount of information provided.

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