Return/Exchange requests can be completed in 3 simple steps.
1. Read through and ensure that your order fulfils the basic criteria for a return/exchange request.
2. Fill up basic information & order information.
3. Wait for 1-3 business days for the instructions to proceed onto the next steps.
Do prepare photos and videos of the key reason why you are looking to conduct a return/exchange request.
The more information you provide, the smoother and faster this process will take.
2. Fill up basic information & order information.
3. Wait for 1-3 business days for the instructions to proceed onto the next steps.
The more information you provide, the smoother and faster this process will take.
We typically respond to such requests within 1-3 business days depending on the amount of information provided.