How to reach us
Chat, email or call. Whichever suits you, a person on our US team answers.
Monday to Friday, 9am to 6pm PST. Saturday, 9am to 1pm PST.
Before you write, see what to include further down this page.
Phone
Usually under 5 minutes7 days a week. We take the time to fully resolve more complex issues, which can occasionally extend the wait.
300,000+ riders served
Speak to a real human
Not a script and not a bot. Real people who ride these machines and stand behind them after they arrive.
Read this first
Before you write to us
A person reads every message. The answer you get back is only as good as what you send us, so give us as much as you can the first time.
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Tell us the whole story the first time
Say what you ride, what went wrong, when it started and what you have already tried. A one line message means our first reply has to ask for the basics, and that costs you a day. The more you put in, the better the answer that comes back.
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Filing a warranty claim? Write from your order email
Use the same email address you placed the order with. That is how we link you to your purchase. From another address we cannot find your order, and we have to come back and ask.
Include your order number and the first and last name on the order. You can file a claim or check one you already filed on the customer portal.
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Already written to us? Reply in that thread
If you have already emailed us, reply in that same thread rather than starting a new message. Everything about your case stays in one place, so we can pick it straight back up.
We answer every message in the order it arrives, and a reply in your thread keeps its place in that line.
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Send a video we can actually use
Film the fault happening, and:
- Speak while you film, loud enough to hear over the motor.
- Point with your finger at exactly what is wrong.
- If there is an error code on the display, hold the camera on it.
With that we can check the documentation and ask the right mechanic or engineer before we answer, instead of guessing.
We are human too. The person reading your message rides these machines and knows them well, but nobody knows every fault on every model on the spot. Give us everything you can and we will do the digging, ask our mechanics and engineers, and come back to you with a real answer.
Ask about anything
Tell us what you ride and what you need, and we will come back to you.
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Where we are
VORO LA
15041 Goldenwest Cir
Westminster, CA 92683
VORO HQ
12 Marina Boulevard, #01-03A
Singapore, 018982
For legal matters only.
For opening hours and the shop nearest you, see all store locations
Commonly asked questions
If you have not heard back yet: we are not ignoring you. We answer in the order received and reply to every message. If it is urgent, chat or phone will always be faster than email.
What kind of warranty does VoroMotors offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy page.
What if I need repair services or assistance?
If you are experiencing issues with your electric scooter please reach out to support@voromotors.com or visit our Servicing page.
Does VoroMotors offer financing options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing page.
When will my order be processed?
Orders placed Monday to Friday, 9am to 3pm PT, are processed and shipped out on the same business day as often as possible. Orders made after 3pm PT will typically start processing and be shipped out the following business day.
When can I expect my item to be shipped?
All orders are processed and shipped out within 1-2 business days from the purchase date. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy page.
How long will it take for my order to get delivered?
Most electric scooter orders are shipped via ground shipping and average delivery times are 2-4 business days. Estimated shipping time does not include any processing time, or time required to clarify further information with you.
How do I know that my order has been shipped?
You will receive a shipment notification email or SMS once your order has shipped. It will contain the tracking information as well as a link to track your package online.
What if I want to return or exchange my item?
Opened merchandise may be returned within 30 business days of delivery, and e-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy page.
Can I test ride an e-scooter before purchasing?
Yes. For a purchase like this you want to see and feel the scooter first, so we made it possible to ride one before you decide. To schedule a test ride visit our Test Ride page.