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FAST & FREE SHIPPING
24/7 CUSTOMER SUPPORT
1 YEAR WARRANTY
Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are typically processed and shipped out within 2-4 business days from the purchase date. Shipping time varies slightly during peak & holiday seasons. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. No spare parts & accessories can be returned after purchase unless damaged during shipping. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
Long story short, I bought a 6k roadrunner scooter, convinced with false advertisement. I was promised quality, durability, and safety which is why I bought it and to come and find out that the scooter has more problems than my grandfather. Scooter stops running when battery is 40% low, can’t go above 35 miles per hr because it wobbles bad even with a damper installed. Worst of all, they will make it impossible for a refund or to even switch it for another. They refuse to even have a manager or supervisor to attend when requested, always “busy in a meeting”. They simply won’t work with you, for them customer comes second, profit comes first. Worst service, I don’t recommend to anyone.
