Thumb Throttle with Adaptor

All new scooters and dirt ebikes include a 1-year factory warranty. If something goes wrong, we’ll help diagnose it and get you the correct parts. Full details (what’s covered / not covered) → Warranty Policy Page. Unless stated otherwise, we will be very clear on the product page. Usually only on clearance or refurbished items, but nowadays we dont have refurbished scooters or ebikes.

Need help? Our support team is available 7 days a week. We can troubleshoot with you, ship parts, or guide you to the right fix or go to one of our 100+ service network across the country. Email: support@voromotors.com View Service Network

Yes — we offer multiple ways to pay, including credit/debit cards and 4 financing options at checkout: Affirm, Klarna, Katapult, and Shop Pay. If you’re using a credit or debit card and your first attempt doesn’t go through, don’t panic — this is actually very common. Because we use a highly secure payment gateway, your bank may temporarily block a first-time or higher-value transaction to protect you. They may simply need to verify that you’re the one making the purchase. What to do if your card is declined: Call your bank and let them know you’re authorizing the purchase, this usually clears it immediately. Try the payment again once your bank confirms approval. If you’d rather pay over time, you can also use one of our financing options instead. If you’re using financing: If one provider doesn’t approve you, try another — approvals vary by provider. If you don’t have a preference, this order usually works best: Affirm Klarna Katapult Shop Pay If you’re stuck at checkout or want help, you can use our website live chat to speak with a real person.

Sometimes banks decline a first-time or large online purchase. Call your bank and tell them it’s you, then try again. If you’re using financing, try another provider (approvals vary).

We stock common replacement parts and can help you identify the right part fast. If we dont have a particular part in stock at any given time, our service team will be upfront with you and ask if you want to do a factory order to lock in those parts. We also update our customer base regularly in our reddit group >

Yes, absolutely. That is always preferred as you can get it quickly, you can ask us any questions if you have any and we are more than happy to help.

Most orders are processed very quickly. Order processing: Orders are typically processed within ~2 hours of being placed. Sorting & preparation: Your order then moves to a sorting and fulfillment facility, where it’s prepared and quality-checked within 1–2 business days. Shipping transit time: Once shipped, delivery typically takes 2–6 business days nationwide, depending on your location and shipping method. We ship via UPS, FedEx, USPS, and freight carriers. Freight shipments: Larger scooters and ebikes may ship via freight using private trucking carriers. Freight delivery operates differently than standard parcel shipping — this allows us to move heavier items safely and securely. Shipping timelines may vary slightly during peak or holiday seasons, but we always prioritize safe handling and proper packaging to ensure your order arrives in great condition. or full details, visit our Shipping Policy Page → Shipping Policy Page.

Returns are accepted within 30 business days of delivery (item must meet return conditions). For e-scooters and dirt ebikes: must have under 10 miles recorded (Not including the factory mileage) Opened returns may have a 20% restocking fee, this is just to cover the round trip shipping costs. Parts & accessories are final sale unless damaged in transit. Just send us a clear image or video and we will help you. For more information, please visit our Returns and Exchange Policy Pag e.

Yes! If you’re local, you can schedule a test ride before you buy. To schedule a test ride visit our Test Ride Page.

If your order arrives damaged, contact us right away and we’ll help. We’ll guide you on photos/next steps so we can resolve it quickly. If you have Route shipping protection when you order the package, it will drastically speed up the process. Think of it as your insurance for a high value item. You never know.

Most products are simple to assemble. We assemble most of them before it ships to you, so all you need to do is to install the handlebar most of the time. Unless it is a full ebike, then you just need to install the wheel. We provide guides/videos, and support can walk you through it. Check out our youtube channel, we make a ton of helpful videos to help our riders.

VoroMotors is a U.S.-based company that has been operating for over 10 years, serving riders across the United States and internationally. Watch this quick video > To date, we’ve helped over 300,000 riders, and our customers have left nearly 10,000 verified reviews across Google, our website, Trustpilot, and other independent platforms. When choosing where to buy a scooter or ebike, two things matter most: A real, established U.S. company that you can actually reach if you need support. Long-term stability, a company strong enough to stand behind your factory warranty for years to come. Many smaller or short-lived sellers simply act as resellers. When issues come up, customers are often redirected back to overseas factories or manufacturers for support. Some “newer” websites disappear entirely after a short period of time. We’ve built our business around long-term support, real inventory, real service teams, and real accountability, not just making a quick sale. You can read what real customers say about us here: Trustpilot Reviews →

Yes, we’re happy to price match when possible. If you find the same product listed for a lower price from a legitimate authorized seller, send us the link and we’ll review it quickly. To qualify for price matching: The item must be the same model, configuration, and condition (new, not refurbished or used). The seller must be a legitimate business or authorized dealer, not a private seller, marketplace listing, auction site, or overseas factory direct listing. The product must be in stock and available for immediate purchase at the competitor. The comparison price must include shipping, fees, and taxes (apples to apples). If everything checks out, we’ll do our best to match it. You can send the link or screenshot through our website live chat or email us, and our team will take care of it quickly. Customer Reviews Based on 32 reviews Write a review