In your email and video, try to be as descriptive as possible to prevent unnecessary back and forth communication and to help our team be more precise when diagnosing the issue for you.

For example, if you are hearing a weird sound coming out of the tires, the video should consist of the "sound" that is being experienced. In your email, you should also include your order ID (Eg. #VORO1111) and model so that we can acquire details of your order as quickly as possible.

Our technical team normally responds within 24-48 hours, excluding weekends. We do try our best to assist you in every way possible and seek your kind understanding on this.