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Order & Shipping FAQ

Common Questions About Ordering

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Why choose Voro Motors?

We are VoroMotors! We are a dedicated and knowledgable team of real people that answer your questions and help you shop our scooters online, by email, by phone and in person. We also provide electric scooter servicing at our Los Angeles and Brooklyn locations. 

VoroMotors is considered #2 by a recent poll in the electric scooter market. So why go with us?We try harder.(When you are not the biggest, you have to.)

We cannot afford return shipments of bad products. Or 40 customer service phone operators to answer angry phone calls. Or dead batteries. Or burnt controllers. Or flat tires. Or overheat motors.

Obviously, the thing we try hardest for is just to be nice. To start you out with a new electric scooter, like a lively, powerful EMOVE Cruiser, and a pleasant smile.

Why?Because we cannot afford to take you for granted.

We offer fast, often free shipping worldwide (for new scooter purchases over $3000), financing options, extended warranty, scooter servicing and online guidance.

What more could you want?

How do I make a purchase on Voro Motors website?

If I order on your website, will my information be safe?

Yes, all transactions are encrypted and we do not store any sensitive payment details on our servers.

Do you offer discounts or promotions?

Yes, please sign up for our newsletter so you know when we're running a promotion.

Running promotions that we offer year-round include the Student Discount and First Responders Discount for select EMOVE models. Reach out to our customer support team for current information.

You can also shop our certified refurbished electric scooters, which can save you hundreds of dollars.

Promotion codes disclaimer: Once you've placed your order, we are no longer able to edit or add in any discount codes or apply any newly added promotional deals.

For more on our ongoing promotions and giveaways, visit our Promotions page.

When will you charge me for my order?

An authorization hold is placed on your method of payment at the time the order is placed. We capture the funds at the time of fulfilment, which usually happens within 24-48 business hours.

What payment methods do you accept?

VORO MOTORS, Inc. securely accepts most payment methods, including VISA, MasterCard, American Express, Discover, PayPal-Check, Debit Card, EFT (through PayPal), and Cryptocurrency - Bitcoin (BTC) and Ethereum (ETH).

All payments can only be processed by PayPal or Affirm at the moment, you can choose to place orders with or without using PayPal.

If you choose PayPal, please note that PayPal is completely free to use, with no account and no signup required. For more about PayPal, please see PayPal on Wikipedia and PayPal's website.You may also order from VORO MOTORS without using PayPal. For your protection, VORO does not store any financial information that customers enter.

Sensitive information is securely discarded after transmitting to clearing banks.

Do you offer financing or payment plans?

For residents in the United States only, we offer payment plans for electric scooters through third-party providers: Katapult, Affirm, and ShopPay.

For more information, visit our Financing page.

Do you have brick and mortar scooter stores?

Yes, we have two flagship stores in Los Angeles, CA and Brooklyn, NY (USA).

VORO (LA)
14350 Arminta St, Panorama City, California, CA 91402

Open Daily (9am - 6pm)
VORO (LA) +1 323-922-3329

VORO (NYC)
148 39th Street, Building 19 (Industry City), Suite B320 (Level 3, Unit 20). Brooklyn, NY 11232

[See How To Get Here]
Open Daily (10.30am - 7pm)
VORO (NYC) +1 929-999-5851

We also have dealers around the world. Use our Store Locator to find a dealer near you.

Can I order online and pick up in the LA or NY store?

Yes, you can pick up your scooter at our Los Angeles, CA or Brooklyn, New York locations. Select the option when checking out.

Can I ride the scooters before buying?

Yes, you can schedule or drop-in to one of our stores to test ride the electric scooters we have in stock.

Please schedule a test ride to ensure the model(s) you would like to ride are available.

Book a Scooter Test Ride now

Can I get a closer look at the electric scooters from home?

Yes, you don't have to visit one of our brick and mortar stores to get a closer look at our electric scooters.

With VORO Virtual Tours, you get a guided visual tour via a 30-minute web video call with one of our trusted and knowledgable customer support team.

Book a VORO Virtual Tour now.

Do you have a Rewards program for frequent shoppers?

Yes, we have the VORO Rewards program, in which you earn 1 VORO coin for every $1 USD. As a VORO customer, you automatically start earning coins when you purchase with us, and can earn your way to discounts and free stuff.

Enroll in VORO Rewards now.

We also have an affiliate seller program (VORO Partner) if you would like to earn up to 5% commission for referring friends and family to our electric scooters.

Become a VORO Partner today.

Common Questions About Shipping

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Do you offer free shipping?

We offer free worldwide shipping with restrictions. We provide free shipping for all new electric scooter orders over $800 for customers in the continental United States (US) and for all new electric scooter orders over $3000 for customers worldwide (CA, EU, etc.). This excludes refurbished electric scooters, products marked sale or discounted, and domestic customers located in Hawaii and Alaska. Read our full shipping policy here.

Do you ship internationally?

We ship internationally with exclusion of Israel. You will be presented with the shipping options once you fill up your shipping address on checkout.

Do you offer expedited shipping?

We can provide expedited shipping options for our items - We work with UPS to offer all types of shipping services. You can feel free to select expedited shipping when checking out. (Expedited shipping may not be offered to all countries).

For questions or assistance, please feel free to message us on the live chat on our website, we having a team working to respond to your queries almost around the clock. Or feel free to email support@voromotors.com

Do I need to pay custom duties?

As we want to be as transparent as possible, goods that are purchased from overseas are subjected to customs import duties or widely known as Value Added Tax (VAT), excise duties. This is a standard practice in some countries and they are collected by your local government customs authorities.

Canada

Here is a reference from the Canada Border Services Agency that you might find useful: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html

We cover the customs duties to Canada.

Europe

Here is a reference from the European Union website: https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en

Unfortunately, as a small business, this is collected by your local government body and is out of our control. We are in this together with you and we want to communicate this to you clearly before the shipment leaves our facility. If you choose to cancel this order, we completely understand and would rather you do so then to get a small bill shock afterward.

Will I be charged tax?

Destination-based tax are required for all online sales. IRS requires us to collect sales tax for all online orders no matter where we ship to.

Kindly refer to the following links for reference

Taxjar: https://blog.taxjar.com/charging-sales-tax-rates/

Chron.com: https://smallbusiness.chron.com/defeat-destinationbased-sales-tax-81980.html

When do you ship out orders?

All orders are processed and shipped out within 1-2 business days from the purchase date. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. There are no orders being shipped out during weekends.

If it has past 2 business days and your scooter has not shipped yet, please feel free to give us a call at 323-709-7329 or email us at support@voromotors.com

How long does shipping take?

Orders within U.S. takes an average of 2-4 business days.

Orders outside of U.S takes an average of 10-15 business days.

This is just an estimated shipping time and does not take into consideration of natural disasters, pandemics, accidents and other unforeseeable events. Please do understand that shipping time is heavily reliant on couriers and we are unable to control it as well.

Important Note:
On acceptance of orders, VORO will make every effort to process them within the stated time frame. VORO will not be held liable for shipping delays caused by severe weather or unforeseen events. To ensure the security of purchases, VORO may need to contact customers to validate orders, which may cause delays. Transit time may vary depending on proximity to distribution center and inventory availability. VORO only ships to US delivery addresses in the 50 states and cannot deliver to PO boxes or APO/FPO addresses.

Example:

You ordered on a Wednesday. Your order is processed on Thursday and shipped out on Friday. Excluding the weekends (non-business days), your order is estimated to arrive any day from Tuesday - Thursday the following week.

For the most accurate arrival date of your order, do refer to your tracking number.

Will I receive a tracking number?

Yes, you should receive a tracking number via email or sms. If you have not received it, do send your Order ID (####B) to support@voromotors.com. From there, we will be assisting you.

Can I collect the order myself?

You can choose to collect it from our physical location in LA.

Here is our LA address: 14350 Arminta St, Panorama City, CA 91402. United States

or in our NYC location as well.

Here is our NY address: 148 39th St 3rd Floor Unit B20, Brooklyn, NY 11232

Please do arrange with us via call, email or chat support on the preferred date and time of collection (at least 1 day in advance). Unscheduled pickups will be turned away.

Do you offer extra protection during shipping?

Yes, we offer route protection with third-party provider, Route. They provides simple package tracking and order protection service at a small and reasonable cost.

Read more about how Route works.

Can't Find What You're Looking For?

Still not sure what you're looking for or where to go? No problem! We can guide you through it with one of our many customer support options. We're here for you pre-purchase, post-purchase, and for the long run!