You can delete your account at any time, and you do not need to contact us to do it.
The fastest way: in the app
Open the VORO app, go to Account, scroll to the bottom and tap Delete my account. It takes two taps and you will be asked to confirm. This is the same deletion described below, and it happens immediately.
If you do not have the app
Email support@voromotors.com from the address on your account, with the subject Delete my account. We will confirm within one business day and complete the deletion within 14 days.
What gets deleted
- Your VORO account and profile
- Your rewards points balance and their history
- Your garage: every vehicle you added, its serial numbers, service history and any Bluetooth readings
Anything stored only on your phone, including photos you added to your garage, is removed from your device when you delete your account in the app.
What we keep, and why
We keep records of orders you have already placed. We are required to, for three reasons that are all in your interest as much as ours:
- Tax and accounting law requires us to retain sales records for seven years
- Your warranty depends on proof of purchase, so deleting an order record would end your warranty on a vehicle you still own
- We have to be able to honour a return or a chargeback after the fact
Those records are kept under our Privacy Policy and are not used to contact you once your account is gone.
Can I change my mind?
Yes, for 14 days. Deletion requests are held for 14 days before the data is permanently removed. Email support@voromotors.com inside that window and we can stop it. After 14 days it is permanent and cannot be recovered.
Questions
support@voromotors.com, or call (323) 922-3329.