Simply submit a warranty claim to email@example.com and upload a copy of your receipt and a photo of the item, with a description of the issue.
Our support team will diagnose and troubleshoot your issue.
If troubleshooting is unsuccessful and the product is within warranty, we will provide an RMA number and prepaid label which enables you to send the item to our facility for repair or replacement.
The item must be shipped within 7 days of RMA issuance or it will be refused and returned to sender.
Upon receipt, your item will be inspected, diagnosed and repaired or replaced. Typical turnaround time is 10-14 business days.
If the claim is made within the first 30 days, the cost of parts, cost of repairs and inbound/outbound shipping are covered under warranty for customers in the continental United States. If the claim is made after the first 30 days, the cost of parts is covered by the warranty, but cost of repairs and inbound/outbound shipping are the customer's responsibilitiy.
If the claim is made within the first 30 days, the cost of parts and cost of repairs are covered by the warranty for customers in Alaska and Hawaii. Inbound/Outbound shipping is the responsibility of the customer throughout the warranty claim process. If the claim is made after the first 30 days, the cost of repairs as well as shipping are the customer's responsibility.
If our support technicians deem that there is no manufacturing defect found at the time of diagnosis, the customer will be responsible for repair costs and return shipping costs.
For international customers, please read the next FAQ.