Products purchased through an authorised retailer must follow the return policies of the retailer and cannot be returned to VORO directly.
For purchases made directly at voromotors.com please review our return policy. Then simply contact our team at firstname.lastname@example.org for assistance with your return.
To make it simple, here is a summary.
Free return only qualifies under the following:
If the product is dead on arrival (Extremely highly unlikely since we QC every unit thoroughly before shipment. Unless the UPS truck topples over or something)
If there is a manufacturer defect upon arrival (You can find this out by riding the scooter within the first day)
20% restocking fee only applies:
- If you bought the scooter and you decided it is not for you
- If you simply just change your mind and do not want it
- If you decide that you prefer a bike instead
- You just want your money back because your next paycheck delayed (You will be surprised the requests that we received)
- And any other reasonable claims
Please be fair to us. We are just humans working behind the scene, around the clock trying to do a good job serving every rider. VORO, Inc. has never raised a single cent of investment, bank loans - We have been self-funded since day one, growing by serving 1 customer at a time. We are not the size of Amazon or companies like Boosted, who raised hundreds of millions of investment capital to provide crazy return policy - Which by the way, has shut down as of 2020. We have an entire team of real people working behind the scenes trying to serve every single inquiry and question. We stock spare parts and components to ensure all riders' needs are taken care of.