Commonly Asked Questions

What Kind Of Warranty Does VoroMotors Offer?

All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.

What If I Need Repair Services Or Assistance?

If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.

Does VoroMotors Offer Financing Options?

We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.

When Can I Expect My Item To Be Shipped?

All orders are typically processed and shipped out within 2-4 business days from the purchase date. Shipping time varies slightly during peak & holiday seasons. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.

What If I Want To Return Or Exchange My Item?.

Opened merchandise may be returned within 30 business days of delivery, E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. No spare parts & accessories can be returned after purchase unless damaged during shipping. For more information, please visit our Returns and Exchange Policy Page.

Can I Test Ride An E-Scooter Before Purchasing?

Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.

Cadillac of Scooters

This scooter is no joke. It can go the distance and speed as described. The handling is great, looks good.

Hi Bobby,

Thank you for your amazing review of the EMOVE Cruiser S! We're thrilled to hear that you're enjoying the 'Cadillac of Scooters' and that it lives up to its promises of distance and speed.

It's great to know that you appreciate the handling and design. We aim to create scooters that not only perform well but also look fantastic.

Your feedback is highly valued and inspires us to continue delivering high-quality products. If you have any questions or need assistance in the future, don't hesitate to reach out. Enjoy your rides and thanks again for choosing VoroMotors!

Best regards,
The VoroMotors Team

Patches

Patches I purchased are well made and very good Velcro. They are priced great if you’re placing a good order. If ordering alone the shipping charges are very expensive and is not worth buying.