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FAST & FREE SHIPPING
24/7 CUSTOMER SUPPORT
1 YEAR WARRANTY
Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are typically processed and shipped out within 2-4 business days from the purchase date. Shipping time varies slightly during peak & holiday seasons. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. No spare parts & accessories can be returned after purchase unless damaged during shipping. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
When I received it and assembled it, I took it for a test drive and immediatly noticed the right turn signal does not work. Of course I checked and double check all the connections. All looked fine, yet the right turn signal still isn't working. Sucks! Also, one of the main reasons I purchased this particular make/model is that it has a higher weight limit (weight capacity as it relates to the driver), yet it hasn't exceeded 16 mph despite it's claim of 300 or something pounds weight capacity and 32 mph top speed. I bought this scooter for my wife, who is a bit on the heavier side. I knew when i was researching which one to purchase, that she has the need for speed! And rhough she loves the scooter a lot and drives it to work almost every day, she has expressed much disappointmemt because she hasn't been able to get it to go much more than 15mph...which is close to the top speed of her old scooter despite her exceeding its weight capacity. Those are the only issues with it. Any advise on how to fix the broken turn signal and how to get it to go faster would be so appreciated. It's a beautiful scooter that from our experience, falls a bit short of its claims.
Thank you for your honest and detailed review of the VM Fingerprint U Lock and scooter. We truly appreciate your feedback and are glad to hear your wife is enjoying the scooter for her daily commute!
We’re sorry to hear about the issues you've experienced with the right turn signal and the top speed performance. That’s definitely not the experience we aim to provide, and we’d love to help get things sorted out.
N
Nikolas Medenas
Makes it super easy...
Really love the fingerprint option. Makes it easy and fast to lock/unlock. The only problem I had was it sometimes takes multiple tried for it to recognize my fingerprint. It's like I have to make sure my finger is positioned just right. But once you figure that out it, it only takes two or three tries before it unlocks.
