Customer Service Representative (Hawaii)

CUSTOMER SERVICE REPRESENTATIVE (HAWAII)

The customer service representative role is a passionate PEV enthusiast who enjoys helping customers with product related questions and issues.

The ideal candidate is tech savvy and is able to pick-up new computer technologies with ease. These team players are pro-active enough to work independently, as well as collaboratively with their team.

Responsibilities:

• Answering product related questions from both in-house client-facing teams and external clients.
  Assist
• Learning and maintaining knowledge of new and existing product features or issues
• Troubleshooting technical issues by researching and/or collaborating with other team members to provide feedback and solutions to customers
• Handle some level of troubleshooting of products or services via email and phone.
• Responding to high volume of email, phone and chat support inquiries while delivering excellent customer service and managing customer expectations
• Various related projects, as assigned. 

You bring to the table: 

• 2-4 years in a prior customer service role
• Experience in consumer products, outdoor sporting goods
• Proven record of delivering exceptional customer service while maintaining a professional, calm, and positive attitude
• Interpersonal skills to work with a variety of internal teams
• Excellent verbal and written communication skills on the phone, email as well as in person
• Comfortable with services and tools such as Slack, Shopify, Live chat apps
• Ability to work both reliably 

Position is located in the Kapolei area and offers: 

• Dynamic, stimulating and open environment with opportunity for personal development.
• Medical Insurance
• Paid Time Off, and Paid Holidays