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All products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to VoroMotors (VORO) directly except in cases of warranty claims.Unopened and unused electric scooters may be returned within 10 business days of delivery and will incur a 15% restocking fee upon successful return. Opened merchandise with less than 10 miles of usage recorded by the scooter's odometer may be returned within 30 business days of delivery, and will incur a 20% restocking fee upon successful return.Please read Returns and Exchanges for more information on our policy.
All new EMOVE, Kaabo, and Dualtron electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy with the exception of some sale items, unless otherwise stated on the product page.
If your product gets damaged or needs repair outside of the warranty period, you can DIY repairs as we have spare parts and accessories in our store.
For more information on the VORO warranty policy, please read Warranty Policy.
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While we are still preparing video and written tutorials for the Wolf King, you can check out and stay tuned to this support library page or our youtube channel. Never be afraid that you might get lost in the maintenance or fixing up minor issues that occur with your scooter, we are always here with you.
When you spend such a significant amount of money, you want the best support. Although we are not a big company, our team is extremely dedicated to every single rider.
Email us at support@voromotors.com
We have an entire team that works relentlessly behind the scenes to help you. Get a response to your question, guaranteed.
Call us at 323-922-3329, Monday to Friday 9am to 6pm PST. You are guaranteed that someone will pick up your phone. If not, someone will call you back.
