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FAST & FREE SHIPPING
24/7 CUSTOMER SUPPORT
1 YEAR WARRANTY
Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are typically processed and shipped out within 2-4 business days from the purchase date. Shipping time varies slightly during peak & holiday seasons. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. No spare parts & accessories can be returned after purchase unless damaged during shipping. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
I didn't want to buy a brand new scooter so I went and bought a refurbished one I asked tech support what could be wrong with it they told me a scratch or a few miles when I got it it was in Tip Top condition Nothing was scratch It's a Wonderful machine
S
Stephen Dean
Great experience and product!
I was able to pick up my refurbished Thunder at the LA location, which was awesome! I got the chance to test ride a couple scooters while waiting.
The Thunder was in brand new condition and am very happy with it! Thanks for the good deal and service!
N
Nicolo C.
Dualtron Thunder build tuff
It’s been good, worth the pay. Good people
And they cooperate nice and easy.
Dualtron by voromotors all the way !
K
Kirk Mayes
Couldn’t be happier
Great scooter for a great deal!!!
F
F.R.V.
Very reasonable
I looked at various options for the price point however this refurbished model ticked many boxes. Called the number and spoke to Dustin who was responsive with any questions and helped set up an invoice for me, Ordered it and received it 2 days later. So far so good. Unit looks good as new. Power is great and ride is very smooth. Will follow up in the coming months
A
Anonymous
My 🚗 is sort of jealous
Didn’t know what to expect when I bought my refurbished Dualtron thunder but I was very impressed. The package it came in had some damage but when I removed the scooter and inspected it, trying to find faults was difficult. It was pretty much new. It’s been several weeks and I get excited each ride now that I use it to get to work. Only down side is these aren’t waterproof. Would be nice if minimotors upgraded the display screen to something more futuristic.
A
Anthony Johnson
It’s Practically New!!
Communication: above & beyond.
Support: stellar since the day I bought it.
Follow up on my purchase: Yes.
I have absolutely been very happy with my decision. **The ONLY thing I recommend to buyers: protect yourself from the shipping companies. Buy insurance.
I got lucky, nothing was damaged in transit. But, the box was BEAT TO H*LL…inside was worse the the outside! Thanks guys!!
G
Gaylord t.
Feels like new,the best dualtron
Feels like new,the best dualtron
Hi Gaylord,
We are happy to hear that your refurbished Dualtron model is in good condition and performing well! Thank you for leaving us a review, it is greatly appreciated.
Please feel free to reach out with any questions you may have, we will be happy to help.
W
William Siler
Just like new including the stem wobble
The scooter looked and smelled brand new. It even came with stem wobble (left to right).
