Excellent savings on like new products. Tested and inspected to function and appear like new. Check out our certified refurbished models today >
0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
    Total
    Check Out Continue Shopping

    Shipping Policy Disclaimer

    On acceptance of orders, VORO will make every effort to process them within the stated time frame. Unfortunately, sometimes unforeseeable events such as severe weather, riots and many others do occur and we are unable to control such events. Therefore, we seek your kind understanding that with regret, VORO cannot not be held liable for such shipping delays.

    To ensure the security of purchases, VORO may need to contact customers to validate orders, which may cause delays. Transit time may vary depending on proximity to our office and inventory availability. VORO only ships to US delivery addresses in the 50 states.

    Free Shipping

    We offer free domestic shipping (Within U.S, excluding Hawaii) for EMOVE Electric Scooters.

    Countries That We Ship To

    We ship to all countries except Israel. Please know that for certain countries outside of the United States, there might be customs duties applicable.

    Custom Duties

    As we want to be as transparent as possible, goods that are purchased from overseas are subjected to customs import duties or widely known as Value Added Tax (VAT), excise duties. This is a standard practice in some countries and they are collected by your local government customs authorities.

    Canada
    We take care of the custom duties for Canadian orders, all you have to cover is the shipping cost.
    Here is a reference from Canada Border Services Agency that you might find useful: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html

    Europe
    Here is a reference that from the European Union website: https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en

    Unfortunately, as a small business, this is collected by your local government body and is out of our control. We are in this together with you and we want to communicate this to you clearly before the shipment leave our facility. We prepay the customs duties for our Europe shipments so you do not need to pay an extra sum after placing an order with us.

    Processing Time

    We try to process all orders placed on our website within 1 to 2 business days. Orders placed within Monday - Friday (9am - 1pm) will start processing on the same day. Orders made after this cut off time will only start processing the next business day. There are no orders being processed or shipped during weekends.

    Update: Due to COVID 19, processing may take up to 5 business days.

    Estimated Shipping Times

    Most electric scooter orders are shipped via ground shipping method and average delivery times are 2-4 business days. Estimated shipping time does not include any processing time or time required to clarify any further information required by the customer.

    Destination Estimated Shipping Time
    United States
    2 - 4 Business Days
    Canada & Hawaii
    3 - 6 Business Days
    EU & Other Parts Of The Word
    10 - 15 Business Days


    Important to note:
    Shipping time stated is only an estimate and there might be unexpected delays caused by uncontrollable factors, such as bad weather, natural disasters, and accidents. VORO will make every effort to process and ship out orders within the stated time frame. Once we hand the package over to UPS/USPS/DHL/FedEx - When a shipment left our facility, we will not be able to control the shipping transit speed of the delivery.

    Therefore, we seek your kind understanding that we cannot not be held liable for shipping delays or any other forms of delays caused by the courier services.

    All applicable and exact shipping fees (excluding any custom duties if it applies) will be shown upon checkout before payment.

    Every electric scooter order will go through an in-house quality inspection before shipment. This is a process we pride ourselves with, and the reason why our customers trust the quality of the products we stand behind. We have a team of full time quality inspectors in our office here at Los Angeles with their job scope is only quality inspecting the scooters. A single electric scooter order requires around 30 minutes to unbox > inspect > package it back into the box. Due to us inspecting every scooter that goes out before shipment, that means your scooter order will need 1 to 2 days processing time before shipment. We do not just pull the box, paste a shipping label to prepare it for shipment.  

    High Value Item

    High value items such as EMOVE Cruiser/EMOVE Touring will be shipped with signature required to prevent theft and the courier may need to contact you to schedule a delivery appointment. Please be sure to leave the best contact phone number for them to reach you.

    However, due to certain circumstances - Eg. COVID-19, signature requirement may be removed and is entirely decided by the courier. It is a general knowledge that Covid has resulted in minimal physical contact. Please contact the courier directly should there be any special arrangements to be made.

    How Do I Know That My Order Has Been Shipped?

    You will receive a shipment notification email/SMS once your order has shipped. The email/SMS will contain the tracking information as well as a link to track your package online.

    Items Damaged During Transit

    While we take every reasonable precaution to ensure that products are well-packed, damage can occur during shipment from our warehouse to your destination. If your products are damaged during transit, please refuse delivery and have the driver note refusal reason as "damaged". If you are unable to refuse the damaged shipment or if shipping damage is concealed, notify us and the courier company immediately.

    Shipping related damages must be reported to the courier company and to us within 7 days of receipt of shipment. Take pictures of the damage and ask the courier company for confirmation or claim number. Open a support ticket with VORO describing the damage, including photos and confirmation number from the courier company. Do not throw away original packaging.

    Status of Shipment

    Once an order leaves our facility, unfortunately, we will have limited visibility of the exact status and we are unable to control where it goes, how fast it can go etc. Courier companies like USPS and UPS will be delivering your package directly to you.

    The most efficient way to find out the exact status of your package would be to contact the courier company directly.
    You can contact USPS here.
    You can contact UPS here.

    Delivery Terms

    All orders over $200 and warranty replacements will be shipped with signature required unless requested otherwise by the customer or other special circumstances.

    Most deliveries occur between 8 AM and 8 PM and must be signed for delivery. Packages returned to us due to failed delivery attempts will be charged a $35 reshipping fee. Refused packages (except items damaged during transit) may be charged a 20% re-stocking fee.

    Wrong Or Incomplete Address

    If your package is returned to us due to an incorrect or incomplete address, the customer will be responsible and pay for all delivery cost to re-deliver the order to a corrected address. VORO will not be responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

    On acceptance of orders, VORO will make every effort to process them within the stated time frame. VORO will not be held liable for shipping delays caused by severe weather or unforeseen events. To ensure the security of purchases, VORO may need to contact customers to validate orders, which may cause delays. Transit time may vary depending on proximity to distribution center and inventory availability. VORO only ships to US delivery addresses in the 50 states. To ship to APO/FPO addresses, please select USPS on checkout.

    USPS is generally much slower than UPS in shipping transit, however, that is the only way it can get to military addresses.

    Net Orders Checkout

    Item Price Qty Total
    Subtotal $0.00
    Shipping
    Total

    Shipping Address

    Shipping Methods