Skip to main content

Phone service is open 7 days a week, live chat 24/7

0

Your Cart is Empty

Electric Scooter Repair: Keep Your Ride Running Smoothly with VoroMotors

We're dedicated to making electric scooter repair straightforward and worry-free. Electric scooters are a smart choice for eco-friendly and convenient travel, but they require regular maintenance and sometimes repairs. Understanding common issues, committing to routine scooter maintenance, and recognizing when professional scooter servicing is needed can ensure your electric scooter stays in top condition for the long haul.

Servicing Fees Breakdown

Servicing and maintenance for electronics and vehicles can be a pain. That's why some riders choose to let us do it for them.

Unfortunately, we are not located in every major city so in order for us to perform this on your behalf, there is a need to send your scooter back to us. While shipping fees are expensive (due to the fact that it is heavy and contains battery components), we try to keep our labor fees as low as possible in order to still provide this as an affordable and viable option for you. Our labor fees are charged based on the type of repair needed.Please see our servicing menu bellow to get your vehicle the attention of a trained technician to address the repairs and replacements needed.

  • Important Terms:
  • Do note that the estimated time and price may differ slightly across the various models and the condition of the scooter itself. The prices and time shown are based on a normally maintained vehicle with no other complications which may cost more time and effort to repair/replace parts.
  • Prices DO NOT include any components which may require replacement.
  • All prices are shown in USD and do not include any tax if applicable.

All servicing requests will take about 1-2 weeks inclusive of shipping times (excluding any unforeseen circumstances and delays), so do be prepared to be without your scooter for this time frame.

NY Servicing Fees will be $95 per hour. All services will be calculated according to this fee and finalised by in-store representatives

Service Menu

Replace Full Stem
(includes all components)

Emove - 2 hours - $250
Kaabo - 3 hours - $375
Dualtron - 4 hours - $500

Compulsory Pre-Repair Inspections & Post-Repair
Quality Check*

All Models - 30 min - $37.50

Shipping Fees (Back & Forth)

About $120 - $300
(Price depends on model & address)

Tire Changing

Emove - 1 hour - $75.00
Kaabo - 1 hour - $75.00
Dualtron - 2 hour - $150.00

Replace Brake Pads

Emove - 45 min - $56.25
Kaabo - 45 min - $56.25
Dualtron - 1 hour - $75.00

Brake Tuning

Emove - 30 min - $37.50
Kaabo - 45 min - $56.25
Dualtron - 1 hour - $75.00

Replace LCD Display

Emove - 30 min - $37.50
Kaabo - 45 min - $56.25
Dualtron - 45 min - $56.25

Replace Brake Calipers
(Front & Back)

Emove - 30 min - $37.50
Kaabo - 1 hour - $56.25
Dualtron - 45 min - $56.25

Tightening of Stem

Emove - 30 min - $37.50
Kaabo - 45 min - $56.25
Dualtron - 45 min - $56.25

Replace Controller

Emove - 45 min - $56.25
Kaabo - 1 hour - $75.00
Dualtron - 1.5 hours - $112.50

Replace Motor

Emove - 45 min - $56.25
Kaabo - 1 hour - $75.00
Dualtron - 1.5 hours - $112.50

Replace Horn/Light Buttons

Emove - 30 min - $37.50
Kaabo - 30 min - $37.50
Dualtron - 1 hour - $75.00

Replace Voltmeter

Emove - 1 hour - $75.00

Install Twist/Thumb Throttle

Emove - 45 min - $56.25

Replace Stem Upper Base

All Models - 90 min - $112.50

How to Estimate Servicing Fees

Here's a sample breakdown of our servicing fees:

  • Shipping of scooter (inbound/outbound labels will be provided for returning the unit to our headquarters) | $120 USD
  • Compulsory pre-repair inspection & post-repair quality check* | $37.50 USD
  • Service: replace brake calipers
    • Brake calipers | $35 USD
    • Service fee for caliper replacement | $75 USD

Estimated charges: $120 + $37.50 + $75 + $35 = $267.50 (excluding tax)

*If you received your scooter(s) less than 30 days prior to service, the compulsory pre-repair inspection & post-repair quality check fee is waived.

How to Apply for Servicing

  1. Connect with us on live chat/email. Provide us a description of the issue and parts which require replacing and/or repairs.
  2. Our servicing team will check on the availability of parts, labor and estimate shipping (and provide the return label).
  3. Package your scooter up well and ship it back to us for servicing. That's it!

Want help calculating our servicing fees?  Please reach out to our  live chat  or email support@voromotors.com and we'll walk you through it.

Servicing Restrictions & Conditions

In order to best serve all of our customers and maintain order in our servicing center, here are our restrictions and conditions.

  • After service has been completed, we will notify you that your electric scooter is ready. We request that you pick-up and make payment for any products used and services performed in a timely manner.
  • As a courtesy, we allow customers to keep their electric scooter at our facility for up to 30 days at no cost.
  • If you have not claimed your electric scooter after 30 days, your service fee will increase by $20 USD per day (daily storage fee) until it has been claimed.
  • If you have not claimed your electric scooter or responded to our team in over 45 days, VORO reserves the right to claim ownership of the electric scooter.

Understanding Electric Scooter Repairs

In the modern, fast-paced world, electric scooters have surfaced as a convenient, eco-friendly alternative to traditional transportation methods. However, they require a bit of attention now and then to keep them performing at their best. Learning about electric scooter maintenance and scooter repair is vital for every owner, guaranteeing your scooter is always ready for your next journey.


Getting familiar with your scooter is the initial step towards uninterrupted commutes. We'll introduce you to the core components of your electric scooter – from the energy-efficient battery to the crucial brakes. Armed with this knowledge, you'll be well-equipped to identify and rectify potential issues promptly.


A systematic approach is also essential for diagnosing problems with electric scooters. Experiencing unusual sounds, power loss, or strange behavior? This guide will help you examine the battery, motor, wiring, and brakes, enabling you to identify and address the issue confidently.

Common Electric Scooter Issues

Electric scooters, despite their robust design, can encounter a range of issues. Common problems are battery failure, motor issues, braking system malfunctions, and tire wear and tear. We provide insights into symptoms, causes, and solutions for each problem, empowering you to tackle repairs with assurance.


DIY Electric Scooter Repair Guides

Ready to tackle some repairs yourself? We've got you covered with step-by-step instructions for the most common scooter issues. Whether you need to change a tire or adjust your brakes, our guides make it simple to do it yourself and save a trip to the repair shop. Our production team has created a large collection of tutorial videos for different electric scooter models on our YouTube channel.


Preventive Maintenance and Care

The secret to avoiding frequent repairs is regular scooter maintenance. Discover our easy-to-follow maintenance tips to keep your electric scooter in peak condition. From routine checks to cleaning and battery care, these practices can greatly enhance your scooter's longevity.


Battery Maintenance


EMOVE Cruiser Battery

The battery is a vital component of an electric scooter, so proper maintenance is crucial. Regularly check the battery's charge level, clean the terminals to prevent corrosion, and store the scooter in a cool, dry place to extend battery life. Avoid direct sunlight.


Tire Care


EMOVE Roadrunner Tire

Inspect the tires regularly for signs of wear and tear, such as punctures or worn treads. Keep the tires inflated to the recommended pressure and replace them when necessary to ensure optimal performance and safety.


Brake System Check


Wolf King GT Brake Fluid

The brakes play a critical role in ensuring rider safety, so it's essential to inspect them regularly. Check the brake pads for wear, adjust the brake cables if necessary, and test the brakes to ensure they engage smoothly and effectively.


Motor and Wiring Inspection


Electric scooter repair

The motor and wiring are intricate components of an electric scooter, and issues with these parts can affect performance. Periodically inspect the motor for signs of damage or overheating, and check the wiring for loose connections or frayed insulation.


Professional vs. DIY Scooter Repairs

Sometimes, a problem is too complicated to handle on your own. We'll help you figure out when it's time to seek out a scooter service center for professional assistance. It's okay to ask for help when you need it, ensuring your scooter receives proper care. Simply contact our customer support team, and with advice from our experienced technicians, they will provide you with the best guidance moving forward.


Leveraging Service Centers for Comprehensive Care

When DIY solutions don't suffice, our service centers stand ready to provide expert care. With a network of service centers across various locations, VoroMotors ensures you have access to professional scooter repair services, regardless of where you are. Our service centers are equipped with the latest tools and staffed by experienced technicians who understand the intricacies of electric scooters, offering solutions that range from simple fixes to complex repairs.


Safety Tips for Electric Scooter Repairs

Safety should always be a top priority when repairing electric scooters. Before starting any repair work, ensure that the scooter is turned off and disconnected from the power source. Wear protective gear, such as gloves and safety glasses, to prevent injuries while handling sharp or moving parts.


FAQs

How often should I perform maintenance on my electric scooter?

Regular scooter maintenance is crucial to keep your electric scooter running smoothly. We recommend performing basic maintenance, such as checking the tire pressure, brakes, and battery, every month. A more thorough check-up, including professional scooter servicing at a scooter service centre, should be done every 6 to 12 months, depending on your usage.


What should I do if my electric scooter won't start?

If your electric scooter won't start, start by checking the battery to ensure it's fully charged. Inspect the connections for any loose or damaged wires. If the problem persists, it might require more specialized electric scooter repair. Consider consulting a professional at a scooter service centre for a comprehensive diagnostic and repair service.


Can I replace the battery in my electric scooter myself?

Yes, you can replace the battery in your electric scooter yourself if you have basic technical knowledge and the right tools. Most electric scooter models are designed with battery replacement in mind. However, make sure to consult your scooter's manual for specific instructions, and always follow safety guidelines to prevent injury. If you're not confident, scooter servicing professionals are always ready to help.


How long do electric scooter batteries last?

Electric scooter batteries typically last between 1 to 3 years or about 300 to 500 charging cycles, depending on the usage, maintenance, and storage conditions. Extending your battery's life can be achieved with proper scooter maintenance, such as avoiding overcharging, storing the scooter in a cool, dry place, and keeping the battery charged even when not in use for extended periods.


Is it safe to ride an electric scooter in the rain?

Riding an electric scooter in light rain can be safe if your scooter is rated as water-resistant, but it's generally advisable to avoid wet conditions to prevent scooter maintenance issues. Water can damage the electrical components and increase the risk of accidents due to slippery surfaces. Always check the manufacturer's recommendations and if caught in the rain, perform a thorough check and dry your scooter afterwards to prevent damage.


What should I do if my electric scooter is making strange noises?

Strange noises from your electric scooter could indicate several issues, such as loose parts, wear and tear on the tires, or problems with the motor. Start by inspecting visible components to see if anything is out of place or damaged. If you cannot identify the source of the noise, it might be time for a professional check-up. Taking your scooter to a scooter service centre can help diagnose and fix the problem, ensuring your ride is safe and sound.


Want To Do It Yourself Instead?

With our library of extensive guides and vast variety of spare parts, you can do servicing on your own easily too.