Our manufacturer’s guarantee that our product will be free of faulty parts or defects for at least 6 months. If your product experiences damage after the warranty expires, we stock spare parts for all products at a reasonable rate.
VORO offers support for all current models and can assist you in purchasing parts or locating a local repair service. For assistance, please feel free to contact us at email@example.com or toll free at +1(844)-966-2442
In order to file a warranty claim, we will need a receipt or proof of purchase. We will do our best to assist you in locating the receipt from a retail gift registry purchase. Alternatively, you can try contacting the gift giver or the store for purchase confirmation.
If the product is within one year of purchase (check your receipt) then contact VORO for support. If you purchased the product more than a year ago, please contact the extended warranty provider for support.
Extended warranty differs by product - contact the third-party provider for details.
VORO offers extended warranty on some products - in order to qualify, you must purchase the product and the extended warranty at the same time through www.voromotors.com
Water damage is not covered by warranty. Generally speaking the electronic components on all of our devices are sealed, from the motor to battery to head unit. Our products are water-resistant, but not water-proof and expected to be able to handle minimal water without any issues. If possible, try not to completely submerge your product. If you fall into a water, make sure the it is recovered quickly and allow to dry off.If caught in unexpected rain, locate shelter immediately to preserve your devices functionality.