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Last updated 26 April, 2023
All EMOVE Scooters, Kaabo Scooters, and Inmotion Scooters come with a 1 year VORO limited warranty policy.
All VORO Scooters under the Refurbished Scooters collection come with a 6-month limited warranty policy.
Items on sale or any discounted products with "Warehouse Clearance/Sale/Discount or Final Sale" stated anywhere on the respective product page itself is NOT covered under this limited warranty. It is also declared on the respective product pages if the product is not covered under this warranty. If you are unclear, please do not hesitate to contact us for clarification before purchase.
Our warranty policy is written clearly, describing what is covered and what is not covered. No fine lines or vague terms. Feel free to reach out to us directly if you have any questions regarding the warranty policy.
Our warranty coverage includes mainly 2 functions:
1. Parts Replacement
In order to get your scooter up and running again in the shortest time possible, after approval of your warranty claim, VORO Motors will ship out necessary replacement part components to you as well as provide guided assistance in the form of tutorials, videos, images, worded documents and phone/video calls.
2. Repair Services
Upon an approved warranty claim, in the event that you do not know how or do not have the time to conduct repairs on the product, VORO Motors may arrange repair services for you at no additional charges. However, the customer is responsible for any incurred cost due to shipping, taxes, uncovered part replacements and other 3rd party costs. The customer can choose to deliver the product to the repair facility by themselves to avoid any incurred shipping fees.
Step 1: Send in an email to support@voromotors.com
Step 2: Provide relevant videos and images as attachments along with your order information. Document as many details as possible to explain why you are making a warranty claim. When requested by our customer support team, supporting videos and images are MANDATORY to process your claim. Failure to provide sufficient information or supporting media may result in your claim being denied.
Step 3: Within 1-3 business days, our team will provide a response with instructions and/or follow-up questions to process your warranty claim.
As the device’s owner, you are responsible for the performance of the required maintenance. You may be denied a warranty claim solely because of your failure to ensure the performance of all scheduled maintenance. As the owner, you should be aware that you may be denied your warranty coverage if your device or a part has failed due to abuse, neglect, improper maintenance, or unapproved modifications. For any issue regarding your VORO product, email support@voromotors.com.
Q: Your Cruiser has water-resistance capability, why does your warranty not cover damages?
A: Although there has not been an actual reported case of the Cruiser getting water damages (We mean serious damage, not the type where the water gets in the horn speaker) - Your phone is going to sound weird for the first day if you swam with it without purging water ingress.
Unfortunately, the horn speaker for the Cruiser does not have a purging function
All electronic companies, even Apple (top few customer centric companies in the world), do not cover water damages from their water resistant products. They put it in their fine-print, while we put it upfront for you to be equipped with this knowledge.
Q: Why only 1 Year/6-months warranty?
A: We do not offer an extensive warranty period just to make a sale. We are in the business of outdoor products, where you ride your scooter on the road, through dirt, debris and objects. We learn from companies like Boosted, where they have a more extensive warranty and return policy - which unfortunately resulted in them shutting down this year. We also do not set our retail prices at a crazy price point. If you are versed in the specifications that we are offering, you know for a fact that what we offer is a good deal.
When you message, call, or email us, we have real people working behind the scenes answering your questions. Most importantly, we honor our warranty policy.
There are plenty of reviews out there that prove our support for you, even after your 1 Year/6 months warranty period. If you need certain parts, we have them available. This team has stood the test of time - We are here for the long run.
Q: Can I buy extended warranty?
A: Extended warranty can be purchased through our 3rd party provider - Extend, for up to 3 additional years.
If you have purchased the extended warranty, you will have a longer coverage period based on the protection plan that you purchased and claimable via Extend after the first year or 6 months warranty provided by us (EMOVE & Kaabo models 1 year, 6 months for others & refurbished).
Here is a link that might help you understand better about Extend: https://www.voromotors.com/pages/extend-warranty
Q: Who is covered under the extension from 6-months to 1-year warranty?
A: Effective of 15th June, 2020. VORO, Inc. will be extending 1 year limited warranty for all of our riders that owns the EMOVE scooters, Kaabo Wolf Warrior, Wolf King and Mantis Pro SE. This will only apply to the actual scooters we made ourselves, not including scooters like the DYU.
If you bought it directly from us after 15th December, 2019, your warranty will be automatically extended to 1 year.
It is important to note that the warranty coverage does not include shipping fees. Riders who choose to send in their scooters will have to cover the shipping fees.
Q: Does warranty cover lost screws? Since screws are a part of the scooter?
A: No. We are often firm on this. Although screws are a part of the scooter, we specially purchase an additional multi-purpose tool kit and include it in your package. Electric scooters are like bikes in terms of maintenance. It is the rider's responsibility to tighten the usual bolts and nuts from time to time. It is not going to tighten itself!
The nuts and screws are regular screws - If we use titanium, the retail price is going to be very different. Screws from China are the same screws as the ones used here in the United States - Unless you pay a premium price for it.
However, in order to take care of all our customers, we stock the screws of every single size. You will not see it on other companies' website. At the same time, we only ask for a little understanding. If you can find the screws nearby for a cheap price, please do so. The price of the screws on our website cannot even cover the cost of a full time employee per hour salary to locate the right size, test whether it is accurate and pack it for you safely. We kindly ask that you avoid the thought: "Hey, why is your screw $1.50? I can find that for $1 nearby". We are humans too. If everyone starts to lose their screws and are able to call in, and get a free screw within a week, we will need to open an entire department just to locate, test, pack and ship screws. We would definitely be the largest screw supplier in the market.
Q: I am buying from your website internationally. Does your warranty apply?
A: Yes. Like many of our riders in the US, they do not purchase in our physical store. We are still able to serve them - We can still fly the parts to you at no cost. You will only need to cover the small cost of shipping.